Customer Service Data Analysis
Resume:
Sammy Solomon
Contact
Wixom, MI
************@*****.***
Profile Experienced trainer and coach for FedEx Express and Ground dispatch teams, specializing in business process optimization, data analysis, and driver recruitment. Proven ability to serve as a liaison between regional and district teams, fostering collaboration to ensure efficient and successful dispatch operations.
Experience
Sept 2024 – Present Staffing Specialist, PeopleReady, Novi, MI
• Deliver exceptional customer service by building and maintaining strong relationships with clients and associates, ensuring high satisfaction levels.
• Proactively recruit, screen, and match qualified candidates with customer job openings using Applicant Tracking Systems (ATS) and staffing apps.
• Enter and manage inbound customer orders while maintaining operational accuracy and efficiency.
• Process payroll for temporary workers with a focus on timeliness and compliance.
• Collaborate with management to develop creative solutions for staffing challenges and promote a culture of safety and compliance.
• Demonstrate strong multitasking and organizational skills in a fast-paced, deadline- driven environment.
April 2022 – Jan 2024 Supplier Risk Analyst – GM Account, Ryder Logistics, Warren, MI
• Collaborated with GM’s Tier 1 supplier network to enhance supply chain transparency through detailed sub-tier mapping.
• Developed and implemented resolution processes and procedures to optimize efficiency, accuracy, and coordination across risk mitigation efforts.
• Educated GM Buyers on risk resiliency strategies to ensure informed decision- making when onboarding new suppliers.
Oct 2021 – March 2022 Logistics Analyst and Router, US Foods, Wixom, MI
• Designed and optimized delivery routes using advanced routing software, ensuring efficiency and alignment with customer requirements.
• Collaborated with Sales, Customer Service, and Warehouse teams to assess and confirm delivery feasibility.
• Conducted data analysis to forecast service disruptions and accommodate volume fluctuations driven by customer needs.
Aug 2020 – May 2021 Driver Manager, Rockwell Medical, Wixom, MI
• Collaborated with RTI Surgical and other Rockwell operating departments to efficiently manage operations and ensure the timely execution and delivery of customer orders.
• Directed driver assignment, dispatch, and supervision while implementing and enforcing policies related to driver management and discipline.
• Oversaw driver performance to ensure adherence to safety protocols, DOT compliance standards, and performance review processes.
• Led recruitment, onboarding, and training initiatives for DOT CDL drivers, building a skilled and safety-conscious workforce.
• Maintained accurate and comprehensive DOT reports and documentation to support operational compliance and functionality.
April 2016 – Aug 2020
Driver Manager, Michigan Trucking Company, Inc. (Partner of FedEx Ground), Lansing, MI
• Managed all aspects of daily pick-up and delivery operations to ensure efficiency and timely service.
• Partnered with the business owner to address staffing, hiring, training, service challenges, late freight, and other operational concerns.
• Directed recruitment and hiring efforts for CDL and non-CDL drivers, ensuring a qualified and reliable team.
• Collaborated with FedEx Ground management to uphold on-time delivery and pick- up standards, promote safety protocols, and foster community engagement. Dec 2017 – July 2019 SameDay City Courier Service, FedEx, MI
• Served as a pick-up and delivery courier, efficiently covering the tri-county area of Wayne, Oakland, and Macomb, MI.
April 2011 – April 2016 Customer Pickup Specialist Linehaul Supervisor Contractor Relations Specialist, FedEx Ground, MI, KY, TX
• Led weekly staff meetings with the dispatch team to align operations with corporate goals and objectives.
• Participated in cross-functional Market Council meetings with other FedEx Operating Companies to streamline processes and enhance service for internal and external customers.
• Fostered strong relationships with contractors and station management, driving buy-in and collaboration to ensure a positive customer experience.
• Conducted ISO internal audits to verify compliance with internal controls and departmental best practices.
Oct 1995 – April 2011 Domestic Operations On-Road Supervisor, FedEx Express, MI, CA, ID
• Strategically planned and assigned courier routes based on workforce availability, scheduling constraints, and service area dynamics.
• Monitored and adjusted route loads to maintain balance and flexibility, ensuring seamless operations during breakdowns, weather disruptions, emergencies, and uncovered routes.
• Collaborated with station management to optimize and restructure routes, boosting productivity and operational efficiency.
• Trained new couriers using FedEx Express standards and methods, ensuring adherence to service guarantees and maintaining high customer satisfaction levels. Education
Michigan State University Bachelor of Science in Agricultural Economics
Contact this candidate