Customer Service Technical Support

Michelle L. Lise **** Simpson Stuart Rd Dallas, Tx 75241 214-***-****

**** ***** ******** *** ******, TX 75217 469-***-**** ***************@*****.***

Objective: A position in the Customer Service field where I can utilize proven people-oriented skills to develop and promote a positive work environment. Qualifications:

Troubleshooting and resolving customer issues

Delivering an exceptional cashier service through excellent customer servicing, sales and transactional processing. Processing payments via e-check, debit/credit cards, and cash. Stocking and zoning floor areas for tidiness, cleanliness, and accessibility of merchandise and items for sale.

Experience:

Vestcom Warehouse: Assembly Line Packing And Disteribution Aug, 2020 - Jan, 2022 Fedex Warehouse : Dallas Tx Scanner and Packing Jan,2022 to Jun,2022 Telvista, Dallas, TX September 2014 – March 2020 Technical Support Associate

Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.

Leads customers through documented process of fixing their software, hardware, or network problems.

Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems. Wal-Mart, Dallas, TX March 2014- September 2014 Overnight Stocker

Monitor store activities and ensure neat and clean store at night to greet all customer next morning and processes all freight and arrange all merchandise; Maintain all store merchandise and evaluate items as per purchasing order and handle all goods and services efficiently. Manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods; organize all store shelves and maintain cleanliness of all storeroom at all times. Southside House of Tacos, Dallas, TX January 2012- December 2012 Cashier/Cook

Receive payment by cash, debit/credit cards, and issue change due to customers. Prepare a variety of foods; meat, seafood, poultry, vegetable, and cold food items; Cover, date and correctly store all bits and pieces and food prep items Education:

Collin County Community College August 2013 – current Pursuing Associates Degree in Business

I. Jean Cooper Academy

Obtained High School Diploma

References and supporting documentation are available upon request

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