Customer Support Travel Specialist

JANNELINE B. PALANCA

*********.*******@*****.*** +639*********

Malvar Street, Barangay Matiyaga, Puerto Princesa City, Palawan 5300 WORK EXPERIENCE

Negros Navigation Shipping Lines Ticketing

Ticketing Agent Jun 2004 - Nov 2006

• Dealing with inquiries;

• Booking reservations;

• Issuing tickets.

MG Internet Cafe

Admin Feb 2007 - Apr 2011

• Managed sales;

• Customer support.

YC Ticket Net and General Services

Manager May 2011 - Jan 2018

• Pre-pandemic sales boosted up to 80%.

YC Transport Services

Van Operator Jan 2018 - Nov 2019

• Handle daily cash flow and all needed liquidation for monthly expenses;

• Review and update documents for maintenance and handle records across various agencies. The Elysian Nook Palawan

Travel Agent Jan 2019 - Dec 2023

• Assist clients in their travel, accommodation, tours and activities;

• Dealing with online inquiries;

• Managed Airbnb and Agoda account.

Quadroeagle Engineering Services and General Construction Secretary Jan 2024 - Dec 2024

• Provide administrative support;

• Help manage schedules;

• Handle correspondence and maintain confidentiality. EDUCATION

AMA Computer College

Computer Programming July 17, 2006

Far Eastern University

Bachelor of Science in Accountancy May 29, 2003

SKILLS

● Spoken and written English

● Presentation Template Design

● Computer Literacy

● Statistics

● Computer Software Troubleshooting

● Social Media Management

● Data Entry

● Excel VBA

LANGUAGES

● ENGLISH

● TAGALOG - Mother tongue.

CHARACTER REFERENCE

● Miss Aira May Absalon

Account Executive

Via Philippines

091********

● Miss Suntzarose Alancado

Foreign English Instructor

Ramkhamhaeng Institute of Languages

091********

● Miss Janice Ramos

Real Estate Agent

Filipino Homes Leuterio Realty and Brokerage

091********

I hereby certify that the above information is true and correct to the best of my knowledge and belief. Janneline B. Palanca

Applicant

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