Customer Service Rep

Destane Best ****.****@*****.*** 346-***-****

PROFILE: Ambitious professional seeking new challenges within a progressive organization who offers opportunities for advancement. Over 10 years’ experience in Customer Service. Accomplished in enhancing workflows, streamlining management functions, and optimizing productivity.

SUMMARY OF SKILLS

Use technology effectively, proficient in Microsoft Office suite.

Excellent oral, written communication skills. Email etiquette.

Provide excellent Customer Support and Complaint Resolution.

Strategic Sales knowledge.

Meet Performance Metrics and Continuous Learning and Development.

EMPLOYMENT HISTORY:

Asurion 04/20203 - 8/2024

Customer Service Rep.

Assist customers by phone, chat, or email with various issues, including technical support, billing inquiries, service requests, and product information.

Troubleshoot and resolve customer problems effectively, ensuring first-call resolution whenever possible. Escalate complex issues to the appropriate team or supervisor as needed.

Help customers set up, troubleshoot, and use their devices, including smartphones, tablets, and other tech gadgets. Provide step-by-step instructions and guidance.

Inform customers about Asurion's services, protection plans, and other product offerings. Identify opportunities to upsell or cross-sell based on customer needs.

Furtuna 11/2021-01/2023

Customer Service Rep.

Handle inbound and outbound customer calls, emails, and chat inquiries, providing friendly, professional, and prompt responses to all customer queries.

Assist customers with technical problems related to Futuna's products or services, providing step-by-step guidance and troubleshooting to resolve technical issues.

Identify opportunities to upsell or cross-sell additional products and services based on customer needs. Inform customers of any new products or services that may be of interest to them.

Accurately document all customer interactions, issues, and resolutions in the customer relationship management (CRM) system. Ensure that records are kept up-to-date and detailed.

DRS Imaging Services, LLC 03/2018-09/2020

Office Assistant/Receptionist

Perform general office duties, such as answering phones, managing emails, scheduling appointments, and greeting visitors. Support the office with other administrative tasks as needed.

Provide support for special projects, such as large-scale document conversion or digital archiving initiatives. Collaborate with team members to meet project deadlines and deliver high-quality results.

Ensure compliance with all relevant laws and regulations related to document handling and management, such as HIPAA or GDPR. Maintain accurate records of all scanned and processed documents.

EDUCATION

Worthing HS

HS Diploma - 2012

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