Customer Service Representative

MICHELE MONTIEL

Phone: 417-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

"Dedicated and professional customer service representative with a proven track record of providing exceptional service in fast-paced environments. Skilled in resolving customer concerns, offering timely solutions, and maintaining a positive and friendly demeanor. Efficient in managing multiple tasks simultaneously while ensuring a high level of satisfaction and fostering long-term customer relationships."

TECHNICIAL SKILLS & ABILITES

Sales ForceOrganizedExcellant Customer Service

ReliableWordDetail Oriented

Quick booksGoal DrivenTeam Player

EMPLOYMENT HISTORY

05/2021 - 12/2024 Sales Manager

WiseGuys Screen Print, Springfield, MO

Sales & Product Expertise/ Team Leadership & Operations Management Demonstrated expertise in educating customers about products and assisting in apparel design for a diverse range of clients, from school sports teams to national accounts.

Successfully generated over $1,000,000 in annual sales through strategic client engagement and relationship-building.

Led and managed the sales team, implementing new processes to enhance efficiency and streamline workplace operations.

Developed innovative strategies to optimize sales performance, improve

customer satisfaction, and drive business growth.

03/2015 - 05/2021

Owner/Operator

Ozarks Cleaning & Design, Republic, MO

Sweep, mop, vacuum, and dust all surfaces and floors.

Clean windows, mirrors, and glass surfaces.

Empty trash bins and replace liners.

Replenish cleaning supplies and report any shortages.

Follow health and safety guidelines to ensure safe use of cleaning materials and equipment.

Handle specialized cleaning tasks (e.g., carpets, deep cleaning) as necessary.

Maintain cleaning equipment in good working condition.

Report any maintenance issues or damaged items to the appropriate personnel.

Assist with special cleaning projects as requested.

05/2012 - 03/2015

Lodging Support Services Agent

Expedia, Springfield, MO

Experience with invoicing and reconciliations, providing financial information to hotel vendors, inventory management on a global level and direct communication with customers as well as vendors using Expedia services. Provide positive customer service experience both for vendors and guests while also using critical thinking skills to be as efficient and effective as

possible in high stress situations.

Gained experience working on a global level with vendors as well as customer from a multicultural background.

12/2008 - 08/2010 Customer Service Representative

T-Mobile USA, Springfield, MO

T-Mobile USA Springfield, MO Customer Service Representative December 2008 to August 2010

Provided positive customer service experience pertaining to billing, sales and technical support.

Excelled at working with in sales guidelines to promote and expand business with new and current customers.

Adhered to Quality Control guidelines set by company and was in the top 6% of agents based on overall productivity.

12/2007 - 06/2008 Inside Sales and Administrative

JAG Architectural, Bradleyville, MO

Collaborated with designers, builders and architects specifying materials for residential and commercial construction projects.

Managed growth of both commercial and residential leads for our outside sales staff in order to expand business opportunities.

Created a system that integrated the use of QuickBooks and Microsoft Outlook Calendar to help the company run more efficiently and maximize profits.

EDUCATION HISTORY

High School Diploma

Jefferson High School, Jefferson City, MO

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