Support Engineer Network

Leslie Smith

Network Support Engineer - Viasat, Inc.

College Station, TX 77840

**************@*****.***

979-***-****

To obtain a position in Network Engineer/Administration that will challenge and expand my skills, and allow for future career growth. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Support Engineer

Pondurance-Indianapolis, IN

September 2021 to August 2024

Troubleshoot Linux based systems including network configuration, hardware issues, OS errors, and Docker containers Utilize Hashicorp tools for infrastructure management and deployment (Vault, Nomad, Consul, Terraform) Navigate and utilize AWS services including Route 53, Glue, S3, Lambda, and Cloudwatch Work within Atlassian product suite including Jira, Confluence, Monday.com, and OpsGenie Configure DataDog monitors to detect service disruptions effectively Create and maintain comprehensive documentation and communicate directly with customers. Network Support Engineer

Viasat-College Station, TX

February 2017 to March 2021

Provided tier 3 support, configuration for both residential and commercial networks via satellite connections. Provided configuration and support for wireless networks for various military networks. Able to troubleshoot on various devices from Mikrotik routers, switches and APS. Configured and troubleshot Ruckus APS, switches, HP switches and various Arris modems. Network Support Engineer

VendorSafe Technologies-Houston, TX

January 2011 to November 2016

Provided assistance to install and deploy Juniper SSG5 and a few SRX250 firewalls. Installed, maintained and configured policy to Juniper firewalls. Via Juniper's web UI program and command line interface. Setup and maintained VLANs on the Juniper EX switches. Troubleshot and provided support to customers as needed. Setup site to site VPN tunnels Juniper, Cisco and Sonic Wall routers.Responsible for the installation, configuration, maintenance and support of network equipment.Maintained and configured Aerohive Access points with Hive Manager. Network Engineering Analyst

California State University Monterey Bay-Seaside, CA January 2010 to July 2010

Provided ongoing assistance to the Network Engineering group for an enterprise class network of over 200 switches/routers & 400 access points including Aruba Networks access points, Cisco wireless, Cisco Catalyst 3750 Poe and non-Poe switches. Maintained QoS of VOIP service using Cisco ACE load balancers. Performed the majority of all field related work for the group including installation and troubleshooting through the use of Web Help ticketing system. Provided key customer service to individuals who needed network assistance and explained both the problem and the solution. Assists in determining and recommending network architecture, topology, standards and protocols. Responsible for the installation, configuration, maintenance and support of network equipment and software. Student Network Engineering Analyst Assistant

California State University Monterey Bay-Seaside, CA January 2007 to January 2010

Responsible for varying degrees of help desk tickets for all moves, adds, changes, and repairs on campus. This involved troubleshooting switches around campus, repairing ports and lot limited to running cabling for certain areas around the university. Concluded that 100% of buildings are covered by the university's wireless standard by conducting in depth field wireless surveys using Airmagnet. Instrumental in the relocation of a major university data center. Key contributor to campus cabling and system installation projects. For example the wireless refresh of the entire university dormitory using the Aruba Network AP125 and AP60 access points. My Senior project was deploying a large scale wireless network in new library using the Aruba Networks hardware, Aruba Networks management system and Aruba's RF planner.

Customer Service Representative

Stewart Title Of California-Salinas, CA

June 2003 to October 2006

Assisted in designing, implementing and testing Intranet software. Created accounts for realtors on a web based property profile program. Trained the employees on the property profile system. Wrote a system restoration manual. Installed and provided support for various equipment like printers and routers. Education

Bachelors Of Science in Information Technology and Communication Design California State University Monterey Bay - Seaside, CA 2006 to 2009

Skills

• Computer Networking

• Network Firewalls

• TCP/IP

• VPN

• LAN

• WAN

• Microsoft Windows

• Operating Systems

• Help Desk

• Load Balancing

• Mikrotik

• HP switching

• Ruckus AP and switches

• Routing Protocols

• BGP

• Visio

• Microsoft Word

• Splunk

• Management

• DNS

• Project management

• AWS

• Microsoft SQL Server

• VoIP

• TCP

• Juniper

Additional Information

Hardware/Software Skills

Network cabling systems (twisted pair, fiber optic, & video), Cisco, Alcatel, & Aruba Software/Protocol All Windows OS, All MAC OS, Linux/Unix, Active Directory, Web Help Ticketing System, Windows Server 2003, TCP/IP (Subnetting), VMWare, SSH, MS Office Suite, Adobe Suite, Sony Sound Forge, HTML, XHTML,

CSS, C++, Perl, Quainet, OPNET, NetApp, Cisco IOS, Aruba IOS, Juniper IOS, Alcatel IOS, Airmagnet, Netstumbler, SSH, Zenoss & Acunetix, ConnectWise, Support Suite, Aerohive, HP switches, Mikrotik routers and APs, Ruckus APs and switches.

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