Data Center Customer Service
Resume:
Hello
I’m Karla L. Smith
Dallas, TX *****
*****.*******@*****.***
Objective
Obtain a challenging position utilizing and embracing my abilities developed through my previous work experience and the opportunity for professional growth based on performance. Skills
● Familiar with a broad range of medium and large scale computer systems, platforms, peripherals and standard operating procedures, including knowledge of scheduling and job processing languages
● Supervision of 20+ team members for day and night shift
● Experience in handling government confidential tapes
● Excellent customer service
● Exceptional filing and organization skills.
● Problem-solving and troubleshooting
● Ability to communicate effectively with internal/external personnel as well as customers
● Problem solving without delay to appropriate levels for resolution
● Ability to work in a team environment
● Receptionist and secretarial/administrative skills Experience
July 2011 - November 2023
Dell Inc., Plano, TX- Data Center Operations Associate - Librarian - Tape Media
● Operate a variety of tape libraries and tape drives within a large data center environment following established procedures
● Monitor tape mount queues, monitor tape drives for problems, operate tape drive and tape library equipment, prepare tape media for vaulting, receive incoming tape media, file tape media, prepare tape media for use
● Assure local tape backups execute on all devices as scheduled
● Coordinate resource shipments (outgoing and incoming) for projects
● Perform audits/inventories of tape media
● Participate in Disaster Recovery exercises
● Purchase media supplies for customers
● Maintain checklists, logs, and documentation
● Collect, update, and maintain usage records for billing purposes and procedures 2
● Ensure issues are researched and resolved utilizing defined Incident Management policies and procedures
● Participate in interviews for new team members
● Provide training and/or mentoring to new team members
● Performs other assigned duties as directed by Manager February 1997 - August 2010
Affiliated Computer Services Inc. - Tape Media Analyst/Computer Operator
● Ensured all necessary data files are accounted for and available in order to initiate each processing task
● Performed required equipment set-up
● Operated stand-alone and attached equipment to complete each processing task
● Monitored progress
● Operated equipment to perform tasks and monitored database systems in accordance with a schedule of operations
● Identified systems hardware and software malfunctions and takes appropriate corrective action as necessary to troubleshoot/resolved operating problems referring to established procedures and/or escalated problems to more experienced personnel within the department
● Responded to requests from systems and applications software and hardware support personnel and users for operations assistance as needed
● Checked for outstanding replies for bringing tape drives on/off-line or tape error alerts; maintained scheduled reports of operations activities including trouble reports, logs, etc. Maintained daily logs, turnovers, and equipment malfunction reports
● Maintained inventory or expendable supplies and may restock paper, printer ribbons, etc
● Demonstrated knowledge of the daily operation and monitoring of the mainframe or mid-platform systems
Education
1981 Graduate
Justin F. Kimball - Diploma
References
Available upon request.
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