Customer Service Emergency Medical
Resume:
SEAN A. STEPHENS
**** ** **** ******, *****, FL *4482
352-***-**** *******@******.***
EDUCATION
- Master of Science in Marriage and Family Studies
Lee University, 2022
- Bachelor of Science in Leadership/Counseling
Lee University, 2015
- Hamilton County Fire Academy
FF1 and FF2 Certified, 2013
- 911 Emergency Medical Dispatch Certified, 1999
- Licensed Credentialed Minister, 1997
PROFESSIONAL QUALIFICATIONS
- Extensive expertise in cognitive-behavioral therapies and crisis prevention interventions
- Over a decade of professional experience within the foster care and adoptions system
- Proficient in business leadership, supported by participation in various seminars and training programs
- Certified in multiple management courses
- Skilled in professional studies focused on behavioral and personality analysis
- Competent in Microsoft Office suite
- Experienced in apartment maintenance and leasing
- Knowledgeable in Federal and State employee tax forms, as well as payroll processes
- CPI (Crisis Prevention Intervention) Certified
PROFESSIONAL EXPERIENCE
D&S Custom Creations Plus LLC
(October 2023 - Present)
Owner/Operator
- Establish and manage the daily operations of a custom creations business
- Oversee financial management, including budgeting, accounting, and financial planning
- Develop and implement marketing strategies to enhance business growth
- Ensure high standards of customer service and product quality
- Manage client relations and vendor partnerships
Heart of Florida Youth Ranch, Citra, FL
(June 2013 – Present)
Residential Director (December 2024 - Present)
- Supervise and manage staff, ensuring adherence to organizational policies and procedures
- Coordinate staff schedules, training programs, and performance evaluations
- Foster a positive and supportive work environment conducive to professional growth
- Oversee the care and well-being of residents, ensuring a safe and nurturing environment
- Develop and implement individualized care plans in collaboration with social workers and therapists
- Ensure compliance with state and federal regulations, including licensing and accreditation standards
- Maintain accurate and up-to-date records for residents and staff
- Manage the financial operations and budget of the group home
- Develop and implement programs that support the personal and educational development of residents
- Liaise with residents' families, social services, schools, and other stakeholders
- Handle emergencies and critical incidents, providing immediate response and follow-up
- Advocate for the needs and rights of the residents, providing emotional and psychological support
Executive Team/Case Manager Supervisor and Placement Supervisor (June 2020 - Present)
- Make executive decisions for the overall operations of the Heart of Florida Youth Ranch
- Conduct interviews for potential new hires
- Oversee the referral process for resident admissions
- Develop and enforce policies, protocols, and procedures
- Manage and direct crisis situations
- Collaborate with the Clinical Director to develop treatment teams for residents
- Develop the digital residential filing system for HOFYR
- Oversee four case managers and two placement specialists
Program Director (April 2017 - February 2019)
- Oversee all programmatic areas of HOFYR
- Hire and train staff, ensuring high standards of care
- Report directly to the Executive Director
- Schedule workdays and staffing to ensure the comprehensive care of clients
- Collaborate with Case Management to facilitate programmatic goals for clients
- Oversee construction and maintenance projects for the entire campus
- Maintain employee files and conduct regular supervision and performance reviews
- Facilitate campus needs, outings, and specific instructional programs
- Oversee the disaster relief plan for residents
- Schedule fire system and overall safety inspections
Case Manager/Education Liaison. (April 2015 - April 2017)
- Manage the intake process for all clients entering HOFYR
- Schedule and coordinate all appointments for clients
- Work closely with Campus Leads to arrange transportation
- Communicate with agency family care managers and GAL representatives
- Maintain client charts and conduct cottage meetings and training
- Facilitate staff meetings and collaborate with therapists to set goals supporting the master treatment plan
- Document incidents and emergency situations
- Develop and coordinate summer educational enrichment programs
Campus Lead (March 2015 - April 2015)
- Serve as the liaison between direct care staff and administration
- Plan and coordinate transportation for activities and appointments
- Collaborate with the Program Director on corrective action plans and staff training
- Manage medication and treatment team input
Cottage Parent (June 2013 - February 2014)
- Certified in DCF Child Care, CPR, Universal Precaution, and CPI Training
- Administer medication and provide overall care for 9-12 teenagers
- Provide crisis intervention counseling
Parent Management, Jasper, FL
(October 2009 - June 2013)
- Property Manager and Maintenance Supervisor for multiple apartment complexes
- Collect rents, order parts, and oversee maintenance projects
- Experienced in apartment renovations and maintenance, including landscaping and lawn equipment management
Gerry and Eddies Inc. (McDonald's), Indianapolis, IN
(December 2001 - October 2009)
- General Manager and Assistant Store Manager
- Manage staff scheduling, job specifications, and performance evaluations
- Prepare and maintain budgets, purchasing, cost control, payroll, and daily production forecasts
Additional Experience
- Standard Locknut Manufacturing, Forklift Operator and Machinist (1996-1998)
- Lumber Yard, Forklift Operator (1999)
- Conyers Church of God, Clerical, Youth Ministry, and Administration (2000-2001)
REFERENCES
- Lorilynn Bowie - Marion County School Coordinator, 352-***-****
- Patti Stanley - North Marion Middle ESE Teacher, 352-***-****
- Josh Sarmiento - Clinical Director, 423-***-****
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