Maintenance

CHARISE SPRUILL

Fairburn, GA *****

347-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. SKILLS

• Customer service • Call center experience

• Data entry • Decision-making

• Active listening • Dispatch software

• Time management • Customer relations

• Updating logs • Computer proficiency

• Client relations • Administrative support

WORK HISTORY

09/2022 to 12/2024 Dispatcher

New York City Parks Department – Flushing, NY

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

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• Directed dispatching, routing, and tracking of 17 fleet vehicles. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

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Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

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Maintained updated and detailed records of calls in physical and electronic database.

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10/2020 to 08/2022 Staffing Clerk

New York City Parks Department – New York, NY

Developed comprehensive knowledge of over 1700 parks, playground and other recreational facilities.

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Facilitated successful resolutions of escalated cases by collaborating closely with Park Grounds Supervisors.

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Streamlined support processes for increased efficiency in handling community requests and complaints.

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• Maintained detailed records of community interactions, ensuring accurate reporting for future reference and analysis.

Played a key role in maintaining high levels of community satisfaction by consistently meeting or exceeding visitor experience by maintaining service level agreements.

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Actively sought feedback from the community on their experiences with the park and facility amenities and services.

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Answered community questions and anticipated and answered additional questions.

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EDUCATION

GED

New York State Department of Education - New York, NY

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