Customer Service Technical Support

EUGENE THURMAN

Information Technology Intern (Cybersecurity)

256-***-**** *************@*****.***

PROFESSIONAL SUMMARY

As an Information Systems student with a focus on Cybersecurity, I have developed a strong foundation in IT support and customer service. My experience as an IT intern at SAIC allowed me to implement help desk systems that improved response times by 40%, while also resolving hardware issues and completing over 60 support tickets. Additionally, my role as a Front Desk Representative & IT Technical Expert at Hampton Inn involved efficiently addressing technical issues during critical outages, demonstrating my troubleshooting skills and ability to maintain high customer satisfaction. I am eager to apply my knowledge of Windows Operating Systems, technical support, and cybersecurity in a dynamic internship at i3, where I can further enhance my skills and contribute to the team.

EMPLOYMENT HISTORY

Front Desk Representative & IT Technical Expert, Hampton Inn and Home2, Village of Providence

Jan 2022 — May 2022

• Provided exceptional customer service and technical support for guests at dual hotel properties

• Efficiently resolved technical issues, including blue screen problems on multiple computers, significantly outperforming the competition in response time

• Adapted to hotel management software to maintain accurate room inventory and handle guest reservations

• Achieved a 93% survey satisfaction rate by addressing customer needs promptly and effectively IT Intern, SAIC Apr 2023 — Aug 2023

• Implemented IT help desk systems and tools, resulting in a 40% improvement in IT support response time

• Actively provided customer service by completing over 60 support tickets for employees, demonstrating strong troubleshooting skills

• Gained hands-on experience in solving hardware issues for HP laptops and computer accessories, while enhancing my knowledge of Windows Operating Systems and cybersecurity practices EDUCATION

The University of Alabama in Huntsville, College of Business Aug 2020 — May 2025 Bachelor of Science in Information Systems Huntsville SKILLS

detail oriented Expert

organization Expert

teamwork Expert

communication Expert

Windows Operating System Expert

troubleshooting Expert

technical support Expert

customer service Expert

Contact this candidate