Team Lead Customer Experience

Alyse Jill Garabedian

**********@*****.*** 239-***-**** www.linkedin.com/in/alyse-garabedian-52494851

— Focus on clear and open communication and compassionate accountability strategies.

— Co-creative process, known for intuitive solution development and obtaining goal- driven results.

— Strong Coach, Team Lead, and Peer Mentor who engages peers in a collaborative process for research and learning.

— Strong leader who leverages exceptional service, support, and expertise for life and business goals processes, and improvement.

— Customer Experience, Feedback, KPIs, Operations, Policies, Procedures, Analytics. TECHNOLOGY: MS Office Suite, Learning Management System, Microsoft Teams, Outlook, Zoom, Slack, GoTo Meeting, Google Meet, Slack, Google Drive, Dropbox,, Online Research, Salesforce, CRMs, Five9/PowerBI. EDUCATION & Certifications

Bachelor of Arts, Psychology, UNIVERSITY OF WEST FLORIDA, Pensacola, Florida, Online Student (Senior) Graduation Date: August 2024 Cum Laude President’s Honor Roll (Fall 2023) & Dean’s Honor Roll (August 2024), GPA: 3.5 Coach Training Accelerator Program, COACH TRAINING ALLIANCE, Boulder, CO March 2024 ICF Approved Program Graduate

Educator Certification, FLORIDA DEPARTMENT OF EDUCATION Certification Date: January 2025 EXPERIENCE OVERVIEW

ESP IT representing Thrivent Financial Services (Remote - Contracted Position) 04/2024 to 10/2024: Money Canvas Coach One-on-one virtual coaching sessions focusing on money management behaviors. Supervisor: Aaron Stratman, 612-***-****.

• Interactive sessions.

• Active listening.

• Goal setting.

• Supportive engagement.

• Enabling personal enlightenment.

• Enhancing problem-solving skills.

• Celebrating milestones and accomplishments.

SNAP2Jobs (Remote – Volunteer Position) 11/2023 to 04/2024: Eligibility Coordinator & Career Development Coach One-on-one virtual coaching, assessing career goals, skills, and interests. Supervisor: Stewart Hinds, 864-***-****.

• Identifying strengths and skill development.

• Short-term and long-term goal setting.

• Personalized action plan development.

• Critical thinking development.

• Career path guidance and industry exploration.

• Job search strategies and Interview preparation.

• Networking and Job placement support.

Key Skills Overview

Support Services

Goal Setting

Positive Reinforcement

Ethics & Integrity

Time Management

Critical Thinking

Educational Pathway Development

Public Speaking

Leadership Development

Reports/Analytics

Metrics & Trends

Research

Interviews

Training

Educational Content Development

Alyse Jill Garabedian Continued…

HUMANA, INC. (Remote Position) 05/2020 to August/2023: Sales Coach/Team Lead/Licensed Insurance Sales Agent Successfully leading, coaching, and mentoring sales representatives with constructive guidance. Supervisor: David Hatzfeld, 816-***-****.

• Lead, motivate, and inspire sales teams.

• Sales training content development.

• Metrics & KPI performance enhancement.

• Virtual classroom and one-on-one and group sales education.

• Strong verbal and written communication skills.

• Analysis of sales data and performance metrics.

• Foster a positive work environment and team collaboration.

• Proactively take charge of situations and drive initiatives.

• Client-centric focus.

PROFESSIONAL MEMBERSHIPS & COMMUNITY

University of West Florida, Pensacola, FL, Argo Transfer Mentor, October 2022 to August 2024 American Psychological Association, Fort Myers, FL, Student Member, November 2023 to Present Psi Chi, Member, February 2023 to Present

Naples Zoo, Volunteer, November 2024 to Present

Toastmasters International, Fort Myers, FL, Member, May 2013 to May 2014

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