Project Manager Product Owner
Resume:
Chris Mabe
Grove City, Ohio 43123
***********@*****.***
PROFESSIONAL SUMMARY
Over 10 years of experience fulfilling various roles on a project team such as project manager, scrum master, product owner, systems/business analyst, data analytics, developer, and UAT tester for multiple fortune 100 companies. My passion is working in complex and cross-functional roles allowing me to pull on my vast experience (i.e. Be a Project Manager over multiple projects, or be a Product Owner while also filling the role of a Business Systems Analyst).
SKILLS
ROI and business use case creation
Obtaining SOW (Statement of Work) for large and small enhancements as well as new builds/new applications based on business use cases.
Database setup and data migration initiatives
Standardizing documentation and other business processes
Project schedule/timelines
Budget projections and tracking
Prioritization and backlog refinement
Waterfall and agile software development methodologies
Multiple exploratory and requirements gathering skills (design thinking, JAD sessions, gap analysis, in person job shadowing, etc.)
Integrations with various different solutions such as Document Management solutions (OnBase and SharePoint), payment gateways, webservices, SFTP batch processes, DocuSign, etc.
KPI & Tableau Reporting
Demos for web-based applications
SharePoint & JIRA SME
Azure/Dev Ops
UAT & automation testing
Basic knowledge of HTML & style guides, Java, C++, UNIX, and .Net.
WORK HISTORY
SYSTEMS ANALYST 09/2021 - CURRENT
TxDOT & MWD/ (Contractor)
Working with multiple government agencies to develop solutions that centralize, standardize, and streamline their current business processes.
Continuously gather and groom requirements to fulfil the business needs that fit in the scope of the project with a dedicated team and key stakeholders.
Break down large business features into smaller technical requirements for the dev and test team.
Work with upstream and downstream solutions on requirements and design that need to be integrated into the overall solution.
Responsible for prioritizing the product backlog based on importance of the feature, resource capacity, and complexity.
Perform UAT after QA to make sure the features are not only working as expected, but to also validate the user experience and identify areas of opportunities and/or enhancements.
Migrated all of the TxDOT data from a manual process to a database solution.
Responsible for the estimated SOW for the original build and/or enhancements of an existing solution and all of the change requests required after doing more in-depth analysis of the solution/business process.
SCRUM MASTER/SYSTEMS ANALYST/PRODUCT OWNER 01/2019 to 05/2020
AEP (American Electric Power) (Contract)
Responsible for prioritizing features with key stakeholders to make sure we were implementing the most important functionality (MVP) to users on an iterative basis.
Responsible for measuring the team’s velocity for each sprint to manage the capacity to help define the project roadmap/timeline.
Facilitated bi-weekly stakeholder reviews to go over what was accomplished in the previous sprint, go through the project timeline, project budget, and next sprint goals.
Facilitated bi-weekly retrospectives to discuss what went well, what could be better, and what we should keep doing so that our team could continue to increase our productivity.
Responsible for removing roadblocks that the team encountered so that they could continue developing/testing other functionality instead of taking time away to do so.
Captured business requirements and converted them into technical story cards for the build team responsible for a new application for our dispatchers and field associates.
PROJECT MANAGER/ SENIOR BUSINESS SYSTEMS ANALYST 08/2018 to 01/2019
Huntington Bank (3-month contract)
Responsible for managing and prioritizing the backlog for all RPA requests across the organization. This included working with key stakeholders in multiple LOB’s to define the scope of each project, determine the business value/ROI, and identify critical dates that must be met for regulatory and compliance reasons.
Responsible for defining a release plan, providing weekly RAG status to key stakeholders, identifying, and removing roadblocks, and keeping the project on track from initiation through implementation.
Responsible for creating automation test scripts for critical functionality to add to our regression tests performed daily.
Gathered requirements from key stakeholders and end users for initiatives where we wanted to introduce RPA (robotic process automation) solutions.
PRODUCT OWNER 04/2015 to 06/2018
Chase Bank
Product Owner for all 8 automated fraud alert solutions which included debit card, credit card, electronic money movement, check, deposit, card compromise, non-monetary (change of address and other demographic information), and claims fraud applications.
Responsible for managing the product backlog and determine priority based on ROI, timeline/deadline, and whether or not the request was or was not for regulatory and compliance purposes.
Served as the SME/technical lead to design the solution for any new enhancements or projects that impacted any of the solutions.
Worked closely with our risk partners to identify new fraud trends and come up with a solution to minimize/eliminate losses.
Assisted the Business Analysts on the team when needed on larger initiatives since I had been a big part of building the original solution.
BUSINESS SYSTEMS ANALYST 04/2014 to 04/2015
Nationwide Insurance
Responsible for interpreting business requirements and converting them into technical story cards for various projects/enhancements for our build and run teams responsible for the online homeowners and renters’ applications on nationwide.com.
Created mock-ups and demos to go over during 3-amigo sessions to help support the technical requirements outlined in the story cards to make sure everyone understood what was being requested.
Performed testing in the dev environment before handing off the new functionality/enhancement over to our business partners for UAT. This also included building out our automation testing using ruby and cucumber.
Presented a demo to our business partners after each sprint to show our business partners what we had accomplished in the past two weeks if the functionality was built but not ready to be published to production.
BUSINESS SYSTEMS ANALYST II 01/2011 to 04/2014
Chase Bank
Worked with SME’s and end users to capture the business requirements to reflect the current manual business process in all 8 fraud departments.
Translated the business requirements document(s) into technical requirements so that the new automated solutions solved the same process while also making sure the organization stayed in regulatory compliance (TCPA, PII data storage, etc.).
Provided KPI reports to the business and other stakeholders to show key metrics of the solution such as contact rates, response rates, time to contact, etc.
Assisted with QA testing when/if needed.
Responsible for creating user guides and provide training to the trainer and/or the line of business we supported.
ROTATIONAL INTERNSHIP 06/2005 to 01/2011
Grange Insurance
AMD Adjuster - Handled approximately 30 auto claims at a given time which included analyzing the accident, determining fault, reviewing estimates, scheduling rental cars, and working with body shops to make sure repairs were completed in a timely manner.
Inside Property Adjuster – Contacted insured’s about the claim that was opened, immediately scheduling a crew to minimize damages until we could get an adjuster to their location, reviewed receipts and itemized loss property for flood claims, and helped the field team review supplemental estimates.
Personal lines underwriting assistant – Performed administrative tasks such as entering new personal lines auto, property, and renter’s policies into the system.
EDUCATION & CERTIFICATION
Scrum Alliance
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
Blue Prism
Certified RPA (Robotics Process Automation) Analyst
The Ohio State University – Fisher College of Business
Bachelor’s degree in Market Research
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