Customer Service Assistant Manager
Resume:
Heather Lawrence
Professional Summary
Adaptable professional with experience in expense control, financial analysis, and trust accounting. Frequently praised efficiently by peers. I can be relied upon to help your team achieve its goals. 1312 Amherst Street
Burkburnett, TX 76354
heatherlawrence3004@gmail.
com
EXPERIENCE
Dandy Donut, Burkburnett, TX 76354 — Assistant Manager March 2024 - PRESENT
● Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
● Resolved customer complaints and promoted satisfaction.
● Operating cash register and accurately processed payments.
● Prepared variety of food dishes by following strict recipe guidelines.
Pathology Associates Billing Office, Wichita Falls, TX 76301
— Billing Accountant Associate
June 2020 - December 2020
● Upload internal systems regularly with changes in customer contact information or account status.
● Conducted research on customer information when necessary to resolve discrepancies.
● Drafted correspondence to customers regarding billing disputes or issues with their accounts.
● Effectively managed billing accounts and maintained accurate records of customer payments and account balances.
● Verified accuracy of billing data and revised any errors. EDUCATION
Burkburnett High School, Burkburnett, TX 76354 — High School Diploma
August 2019 - May 2023
Southern New Hampshire University, Manchester, NH
03106 — Pending Degree
January 2025 - PRESENT
Accepted January 2025, officially starting March 3rd. Attending online schooling program, studying Psychology focusing on Mental Health. SKILLS
Customer Service
Team leadership
Money handling
Staff training and
development
Decision-making
REFERENCES
References available upon
request.
Contact this candidate