Inventory Management Customer Service

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PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

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Charlene Newell

@ Providence Forge, Vegnia 23140 {2-804*******

A WedeOWElE@yahoo. com

Proven leader wilh extensive experience wn custamer senice and lean

management, notably at Walmart 3219. Excelled in optenizing team performance

and enhancing customer sativiacton through effective complaint handing and CRM

software proficiency. Achieved signéicant improvements in inventory management

and stall accountability, demonstrating strong collaboration sells and a professional

approach lo chakenges:

* — Comptiint Handing © CRM Software

* Socal Meda © = Team Collaboration

CUSTOMER SERVICE 03/2004 to 10/2024

Wateart 3219 Williamsburg Va

Aeswer phone greet customers retum merchandse send and receve maney pay

bils.ring in register siock shelves,assist customers in any help they needed

SHIFT MANAGER 04/1994 to 09/2003

Dairy Queen Grit & Chill New Kent, VA

* Coached crew members to optimize performance and motivate toward more

efficient work.

* Excelied in every store position and regularly backed up trontdine statt

* Worked Gosely with team members to schedule breaks and shifis to meet

state reguiatons.

* ‘Tracked receipts, employee hours, and inventory movements,

DEPARTMENT MANAGER 10/1989 to 10 1909

Ben Frarklin Crafts And Frame Shop Richmond VA

* Maintained professional demeanor by staying calm when addressing

unhappy OF angry Customers.

* Overkaw inventory management processes, maintaining optimal stock levels

whe mremnaing waste and losses due to shrinkage or obsolescence.

* Optimized scheduling practicns to ensure adequate staffing during peak

business hours withoul sacticing employee satefaction or budgetary

constraints.

* — Estatéithed clear performance expectations for stall members which led to.

increased accountabéity.

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