Customer Service High School

*

Liam Joseph Gutteridge

** ****** ****

Toronto, Ontario M1K 5A7

Phone: 416-***-****

E-mail: ****.*.*.****@*****.***

References available upon request.

Professional Objective

Professional, knowledgeable and compassionate individual well versed in customer service, with a goal to be a loyal and dedicated employee within a well-established firm that will utilize my skills to their fullest potential.

Education

● St. Joan Of Arc Catholic Academy September 2017 - June 2021 (Formerly known as Jean Vanier Secondary High School)

■ Graduated with Honor Society, certificate of excellence in Transportation Technology, OYAP - SHSM Automotive Apprenticeship Program (Red SHSM Seal)

● Centennial College - April 2021

■ Level 1 Automotive Technician License

● George Brown College: Business (B125) January 2024 - January 2026 Professional Experience

Party City, Kennedy Commons, 29 William Kitchen Rd, Scarborough, ON M1P 5B7 Management May 2022- October 2023

● Worked with Floor Workers and helped staff around the store.

● Worked my assigned aisles and backroom and kept it clean and safe for customers.

● Dealt with moving

● Was always on call and made myself available when needed.

● Was the head of the Safety Committee. Kept the Store up to standards with monthly and weekly inspections

Midas, 780 Ellesmere Rd, Scarborough, ON M1P 2W4

Apprentice Mechanic October 2021 - May 2021

● Performed tire repairs, tire installations, oil, filter and brake changes in an efficient and timely manner

● Able to memorize skills needed to properly fix and maintain automobiles

● Listened attentively to customer needs to ensure a positive customer experience 2

Party City, 8 Lebovic Ave, Scarborough, ON M1L 4V9, Party City, Kennedy Commons, 29 William Kitchen Rd, Scarborough, ON M1P 5B7 Floor Worker July 2019 - October 2021

● Worked efficiently and effectively in a fast paced environment

● Worked collaboratively with various staff members and customers, providing them with the utmost care and dedication

● Reviewed customer feedback and suggested ways to improve customer satisfaction

● Flexible with hours and scheduling (Ability to come in early, stay later, or be on call)

● Worked in multiple departments; Stock, Online Orders, Floor and Cash register Colangelo Brothers Food Market, 2387 Midland Ave, Scarborough, ON M1S 1R1 Stock Boy May 2019 - September 2019

● Memorized the company’s stock product and inventory to ensure products were fully stocked and ordered when needed

● Greeting and acknowledging all customers in a friendly, professional manner providing quick, responsive customer service

● Cleaned, mopped, dusted and sanitized store cleanliness and safety

● Ability to train new staff in multiple departments Volunteer Experience

AB’s Auto Repair Inc; 2272 Kingston Rd - Scarborough, Ontario Volunteer Mechanic August 2019 - 40 hours

● Performed basic duties such as wheel rotation and oil changes.

● Completed tasks efficiently and handled multiple responsibilities at the same time

● Interacted with customers, providing the utmost care for their automobiles

● Organized and able to follow instructions thoroughly Highlights of Qualifications

● Fall Protection Awareness Certification

● Excellence in Customer Service Certification

● Safe Work Practices Certification

● WHMIS Certification

3

● Level C CPR/AED Certification at St. Joan Ambulance

● Dedicated individual and hard-working; a reputation for consistently going beyond what is required

● Currently obtaining smart serve and food handlers certificate

Contact this candidate