Operations Manager Quality Assurance

Terry Chasteen

Operations Manager

Shelbyville, IN 46176

1-463-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Operations Manager with extensive experience leading teams, improving processes, and ensuring compliance. Skilled in quality assurance, training, logistics, and process improvement. Strong communicator with expertise in managing KPIs, developing SOPs, and fostering efficient workflows. CORE COMPETENCIES

• Leadership & Team Management

• Quality Assurance & Auditing

• Process Improvement & SOP Development

• Inventory & Logistics Management

• Training & Employee Development

• Customer & Stakeholder Relations

• Analytical & Problem Solving

PROFESSIONAL EXPERIENCE

Quality Assurance Supervisor

DHL Supply Chain, Whiteland, IN July 2024 – Present

• Oversee quality audits, regulatory compliance, and staff training.

• Track and report quality assurance metrics.

• Lead customer-facing initiatives for QA-related issues. Security Supervisor

Brooks Security LLC, Indianapolis, IN Jan 2022 – July 2024

• Managed site security, conducted inspections, and trained new staff.

• Monitored and reported safety issues.

Employment Specialist

Shares, Inc., Shelbyville, IN 2023 – 2024

• Assisted participants with job placements and skill development.

• Planned and conducted meetings to support individual goals. Operations Manager

Eva Logistics, Franklin, IN 2022 – 2023

• Managed daily operations, performance tracking, and SOP compliance.

• Addressed safety hazards and maintained a clean work environment. Operations Manager

Midwest Athletic Club, Shelbyville, IN (Remote) 2017 – 2022

• Handled product sourcing, marketing, customer communications, and financial management. Department Lead

Toray Resin, Shelbyville, IN 2014 – 2017

• Supervised production lines, ensuring safety and quality.

• Enforced SOPs and handled disciplinary actions.

EDUCATION

Purdue University Global 30+ Credits in Finance

Shelbyville High School Core 40 Diploma

CERTIFICATIONS

• Forklift Certification

• AED & First Aid Certified

• Six Sigma White Belt (2024)

• Real Estate Broker (Pending)

SKILLS

• Microsoft Excel, Word, Outlook

• CRM Systems & Inventory Management

• Lean & Six Sigma Process Improvement

• Digital Marketing & Social Media Management

• Team Leadership & Development

• Data Analysis & Reporting

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