Customer Service Administrative Assistant
Resume:
Elizabeth Bell
Burlington, NJ
************@*****.***
Summary: Dedicated professional with over 30 years of experience in healthcare administration and logistics. Proven track record of building strong relationships with clients and providing exceptional customer service. Skilled in scheduling, billing, and office management.
Work Experience:
Freight Agent
Triple Eight Brokerage Inc
February 2022 - February 2024
• Developed and maintained trusting relationships with customers, providing tailored solutions for their delivery needs.
• Negotiated fees with trucking companies,
resulting in cost savings of 75%.
• Managed daily load placements on the DAT
Board, ensuring timely delivery of goods.
Handled billing and invoicing processes,
maintaining accuracy and efficiency.
Clinical Associate
Spinal Health and Rehab - Pennsauken, NJ
August 2017 to April 2020
• Scheduled appointments and pre-certified
MRIs, streamlining the referral process.
• Liaised with insurance companies to verify
benefits and process claims.
• Maintained patient records and provided
updates to referring attorneys.
Administrative Assistant
Evan Kelner, D.P.M. - Ocean, NJ
August 2010 to February 2014
• Managed patient appointments and performed data entry tasks with precision.
• Handled billing and collections, reducing
outstanding accounts receivable by 85%.
• Provided administrative support, including
correspondence and office organization.
Oral Surgeon Receptionist
Elbaum, Krost, & Elbaum, D.D.S - Ocean, NJ
February 1999 to January 2008
• Coordinated office meetings and assisted with training of new staff members.
• Managed patient inquiries and scheduled appointments, ensuring efficient office operations.
• Handled billing processes and followed up on
insurance claims.
Medical Receptionist/Biller
George C. Davis, M.D. - Long Branch, NJ
June 1990 to February 1999
• Scheduled patient appointments and
coordinated surgical procedures.
• Managed billing and collections, achieving a
high rate of claims resolution.
• Provided administrative support, including
transcription and office organization.
Education:
Star Technical Institute- Ocean, NJ
February 1990 - May 1991
• Certificate in Medical Assisting & Office
Procedures
Brookdale Community College- Long Branch, NJ
January 1986 - May 1988
• Associate Degree in Business
Worldwide Secretarial Procedures Inc.- Red Bank, NJ
January 1985 - January 1986
• Certificate in Secretarial Procedures
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