Reservations Agent Third Party
Resume:
Samira Brown
Certified Travel Advisor & Reservations Agent
Brooklyn, NY 11217
**************@*****.***
EXPERIENCE
RIU Plaza Times Square, New York, NY — Reservations Agent February 2023 - September 2024
- Managed rates & inventory on extranet for third party companies. Such as AMADEUS, Booking.com, Hotel Tonight and more.
- Confirm & modify reservations with proper information matching data with agencies.
- Approve/Deny modification, penalty waivers, etc. via email ONLY.
- Import group blocks, rooming lists, individual reservations using the RUMBO software system.
- Open/Close rooms and rates, when necessary, awareness of inventory daily.
- Manage rate changes and reservations for two locations.
- Submit commission claims monthly for third party agencies by due time.
- Confirming group blocks with contracts for agents and tour leaders.
- Provide site tours to both locations for future tour leaders/agents that would like to work with the hotel.
- Build contracts and agreements with influencers.
- Organize meeting spaces for clients; if food is included must arrange and confirm with food and beverage managers before clients. The Whitby Hotel, New York, NY - PBX Operator & Reservations Agent
October 2022 - February 2023
- Check forecast for the upcoming day to inform hotel staff of Influencers/Celebrities’ arrivals.
- Send out morning and afternoon notices to managers and staff with any important information needed for the shift.
- Communicate with housekeeping on room availability and blocks.
- Monitor the lobby and restaurant area to ensure tidiness and all guests are assisted.
- Provide gift bags and welcome notes for each arrival daily.
- Confirm all housekeeping requests and needs with staff.
- Update reservations in the system when guests check out and the room needs cleaning or maintenance repairs.
- Send email follow-up confirmations to reservations arriving within 3 days.
- Operation systems; Opera, Amadeus & Aloha POS
SKILLS
Platform Operations
Content Agreements
Time Management
Communication
Organization
Strategic Thinking
Data Analysis/Entry
Hospital Industry
Microsoft Office
Windows XS
Opera/Amadeus/POS
Upselling
Commissions
B2B/B2C Selling
Group Blocks & Contracts
EDUCATION &
CERTIFICATES
Certified Travel Advisor
Certified Collette Specialist
Norwegian Cruise Line
Degrees (Assoc.,Bach., &
Master’s)
Amadeus GDS Certified
Bubby’s Pie Co., New York, NY — Reservationist
August 2016 - March 2020
- Check reservations for the day and assure seating arrangements.
- Handle waitlists for rush hour crowds and large parties.
- Confirm any menu changes for the upcoming shift with the chef or kitchen staff.
- Call and confirm larger group reservations for upcoming shifts and current.
- Operated with Resy, Open Table, Yelp, etc.
- Reviewed guest complaints and responses on third party websites and gave information to the manager.
- Handle merchant and to-go orders as well as pick up orders.
- Restock merchant before, during and after shift for all sell purposes.
- Confirm gift cards and vouchers with the manager on duty before confirming payment to guests.
EDUCATION
Penn Foster, AZ — High School Diploma
January 2017 - January 2019
Avoya Travel, FL — Bachelor’s Degree
November 2024 - PRESENT
Travel & Tourism Management
LANGUAGES
English & Some Spanish
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