Customer Service Nursing Assistant
Resume:
Delanah Sakuma
Lakewood, CO *****
********@******.***
Work Experience
QMAP
The Granville Assisted Living Center-Lakewood, CO
February 2023 to Present
Compassionate and dedicated Qualified Medication Administration Personnel (QMAP) with about 4 years of experience in administering medications to patients in various healthcare settings. Skilled in ensuring patient safety, maintaining accurate medication records, and effectively collaborating with healthcare teams.
Maternity Leave
Carla's Cluster Care-Limon, CO
December 2022 to January 2023
I gave birth and changed my job after my maternity leave. QMAP/Caregiver
Carla's Cluster Care-Limon, CO
February 2020 to November 2022
Highly skilled and detail-oriented Qualified Medication Administration Personnel (QMAP) with 2 years of experience in administering medications to patients. Proficient in ensuring accurate dosage, maintaining medication records, and monitoring patients for adverse reactions. Certified Nurse Assistant
Belau National Hospital-Koror
March 2016 to December 2019
Compassionate and dedicated nursing assistant with 5 years of experience providing essential patient care and support. Skilled in assisting with daily activities, monitoring vital signs, and maintaining a safe and clean environment. Seeking a position as a nursing assistant to utilize my expertise in delivering high-quality care and ensuring the well-being of patients. Office Clerk
Belau Transfer & Trading Co.-Koror
November 2014 to September 2016
Oriented and organized office clerk with 2 years of experience in administrative tasks and operations within a busy seaport environment. Skilled in managing documentation, coordinating logistics, and providing exceptional customer service.
Cashier/Customer Service/Sales Associate
Rainbow mart-Koror
January 2013 to October 2014
Oriented and customer-focused cashier/sales person with 2 years of experience in the retail industry. Skilled in providing top-notch customer service, handling cash transactions accurately, and driving sales. Seeking a position as a cashier/sales person to contribute to a dynamic team and deliver exceptional shopping experiences.
Education
Some college in Nursing
Palau Community College - Koror
August 2015 to May 2016
Skills
• Cash Handling: Proficient in processing cash, credit, and debit transactions accurately and efficiently using various point-of-sale (POS) systems. Skilled in counting money, giving change, and maintaining cash drawer integrity.
• Customer Service: Demonstrated ability to create a welcoming and friendly atmosphere for customers. Experience in actively listening to customers' needs, providing product recommendations, and resolving inquiries or issues in a professional and timely manner.
• Communication: Excellent verbal and written communication skills, enabling effective interaction with customers, colleagues, and management. Strong interpersonal skills to build rapport and establish lasting relationships with customers.
• Organization: Highly organized and detail-oriented, ensuring accurate inventory management, pricing, and maintaining a clean and organized sales floor. Proactive in restocking merchandise and maintaining visual merchandising standards.
• Administrative Support: Proficient in handling a wide range of administrative tasks, including data entry, document management, scheduling appointments, and maintaining filing systems. Strong ability to prioritize tasks and manage multiple assignments simultaneously.
• Logistics Coordination: Experienced in coordinating logistics for inbound and outbound shipments, including tracking shipments, updating documentation, and ensuring compliance with regulations. Familiarity with customs procedures and international shipping processes
• Computer Proficiency: Proficient in using MS Office Suite (Word, Excel, PowerPoint, Outlook) and other office management software. Able to quickly learn new software and systems to enhance productivity and efficiency.
• Team Collaboration: Strong team player with the ability to collaborate effectively with colleagues and departments to achieve common goals. Experience in coordinating with different stakeholders to ensure smooth operations and timely completion of tasks.
• Medication Administration: Extensive knowledge and experience in administering medications, including oral, topical, and injectable, while adhering to proper dosage, timing, and route of administration. Skilled in accurately calculating and preparing medication doses.
• Attention to Detail: Meticulous and detail-oriented, ensuring accuracy in medication administration, documentation, and record-keeping. Diligently follows protocols and double-checks medication orders to prevent errors.
• Medication Management: Proficient in maintaining medication inventory, monitoring expiration dates, and restocking supplies as needed. Skilled in properly storing and handling medications, following all safety guidelines.
• Patient Safety: Committed to patient safety, implementing proper identification protocols, verifying allergies, and cross-checking medications with patients' records. Vigilant in monitoring patients for any adverse reactions or side effects.
• Communication: Strong verbal and written communication skills, effectively communicating with patients, families, and healthcare professionals. Able to provide clear instructions regarding medication administration and educate patients on proper medication use.
• Problem Solving: Excellent problem-solving skills, able to identify and address any potential issues or concerns related to medication administration. Skilled in resolving conflicts and handling challenging situations with professionalism and empathy.
• Vital signs
• Hospital experience
• Documentation review
• Nursing
• Organizational skills
• Medical receptionist
• Time management
• Medical terminology
• Microsoft Office
• Writing skills
• Patient Care
• Laboratory Experience
• Caregiving
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