Security Guard Customer Service

[Jaansheen]

[**** Mill Wood Road South, Edmonton, Alberta]

*************@*****.***, 825-***-****

Objective

Motivated and detail-oriented individual seeking a Security Guard position to leverage my strong observational skills, dedication to safety, and commitment to providing excellent service. Eager to contribute to maintaining a secure and safe environment.

(Black Bird Security Guard ) Currently Working in Black Bird as a Security Guard from October.

Respond quickly to emergency situations, typically within two minutes of the alarm sounding to assess and deflect issues.

Monitored entrances, verified passes and issued appropriate ID badges.

Maintain environment by monitoring and setting building and equipment controls .

(THE BRICK Customer Service ) from June to September.

Greeted customers as they entered the store, immediately helped them check in for appointments or find products

Stayed up- to- date on new programs offerings, and protectively made recommendations to customers based on their interests

Achieved a 99% customer approval rating with a compassionate and empathic approach

(Canadian Property Stars ) April 2024 to June 2024. ( 7907 Davis Rd. NW)

Sales associate

Promoted the value of the customer loyalty program, leading to a 12% out-performance of sign-up targets

Performed in the top 5% of sales representatives in Edmonton

Maintained accurate customer records and monitored customer feedback, resulting in 90% customer satisfaction rate and a 10 % increase in repeat business.

Skills

Surveillance & Monitoring: Proficient in using surveillance equipment and monitoring systems.

Emergency Response: Knowledgeable in emergency response procedures and first aid.

Communication: Strong verbal and written communication skills.

Problem-Solving: Ability to assess situations quickly and make sound decisions.

Customer Service: Excellent interpersonal skills with a focus on providing exceptional service.

Attention to Detail: Keen eye for identifying potential security threats and irregularities.

Education

[Administrative Professional Diploma Program ] ( Current April 2024 )

[Portage College ], [Edmonton, Alberta]

( Senior Secondary education ) (July 2020 to 2024)

CBSE Board ( New Delhi )

Certifications

Security Guard License: [W100352]

First Aid and CPR Certification

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