Salesforce Professional seeking Junior Administrator position
Resume:
SARAH LIMA
CERTIFIED SALESFORCE AND MORTGAGE PROFESSIONAL JACKSONVILLE, FL
https://www.linkedin.com/in/sarah-lima-7b95ab32/
******.****@*****.***
PROFESSIONAL PROFILE
Analytical, creative, and proven self-starter with over 10 years of experience in mortgages, servicing, and underwriting process management. Capable of learning quickly with a high level of professionalism and follow-through. Experienced in sales and certified in Salesforce, seeking a Junior Salesforce position. SKILLS
● Problem Solving
● Regulatory Knowledge
● Technically Proficient
● Industry Mortgage Knowledge
● Quality Loan Servicing
● Attention to Detail
● Organizational Management
● Stakeholder Communications
● Process Implementation
PROFESSIONAL EXPERIENCE
Salesforce Associate 2024-Present
Assisting a local small business owner with the implementation of their version of Salesforce, while participating in Salesforce mentorship.
Sales Manager, USA Containers 2023-Present
Working as an independent sales contributor I create the behind-the-scenes process and customer-facing sales experience for individuals and medium-sized businesses to acquire shipping containers as storage or to transport personal and professional effects from one location to another.
● Successfully generated over $233,220 in revenue since 2023.
● Utilizing digital marketing strategies to promote containers, resulting in an increased online visibility and engagement with prospective clients.
Loan Processor and Servicing, PNC, BOA, Freedom Mortgage & Mission Capital 2011-2023 Over a decade I earned experience in all areas of reducing financial risk for organizations and customers. I earned internal awards and certifications in all areas of loss mitigation including compliance, origination documentation, portfolio management, and FHA, VA, and conventional guidelines while working with clients of all ages and genders. Processed short sales, deed in lieu, modifications, forbearances, and originations.
● Analyzed and managed all workflow for loan set-up activities, including review of compliance, collateral notes, and all front-end operations of the loan.
● Ranked in top 5% of performance consistently.
Operations Assistant, Central Credit Services 2003-2011 I created, implemented, and monitored staffing, completed monthly reports, and led collections-to-client communications. I trained frontline colleagues in new processes and procedures ensuring the office ran smoothly.
● Managed team of client communication associates and improved overall operations processes. CERTIFICATIONS
CompTia Project+ Certified 4/22/23
Salesforce Certified Associate 1/29/24
Salesforce Administrator (in progress) estimated completion 4/1/25 Salesforce AI Associate (in progress) estimated completion 3/1/25 EDUCATION
Florida State College, Jacksonville Florida - Office Software Administration Degree Champlin Park High School, Champlin Minnesota
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