Customer Service Saudi Arabia

Address: Kenya

Phone: +254-***-******

Email: **********@*****.***

SOPHY KALE

PROFILE Detail-oriented and dedicated Housekeeper with over 3 years of experience in maintaining cleanliness and organization in residential and commercial settings. Proven ability to manage time efficiently, deliver high-quality cleaning services, and enhance guest satisfaction. Strong expertise in the use of cleaning products and equipment, with a focus on safety and efficiency. SKILLS &

ABILITIES

Residential and Commercial Cleaning

Time Management & Efficiency

Use of Cleaning Products & Equipment

Laundry & Linen Care

Inventory Management

Attention to Detail

Customer Service & Satisfaction

Sanitation & Hygiene Standards

Team Collaboration & Communication

Safety Compliance

EXPERIENCE M.T.D.A FOR MAIDS, SAUDI ARABIA

HOUSEKEEPER

January 2023 - Present

Cleaning & Maintenance: Thoroughly cleaned guest rooms, lobbies, and common areas, ensuring a pristine environment and achieving a 98% guest satisfaction rate.

Laundry Management: Efficiently handled laundry services, including washing, ironing, and folding linens, maintaining a consistent supply of clean bedding and towels.

Inventory Control: Managed cleaning supplies inventory, ensuring adequate stock levels and timely ordering of products, reducing waste by 15%.

Customer Service: Responded to guest requests promptly and courteously, enhancing the overall guest experience and receiving positive feedback from management.

Safety Compliance: Adhered to all health and safety regulations, ensuring a safe and clean environment for both guests and staff.

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SIGRA INVESTMENTS AND COMPANY LIMITED, NAIROBI KENYA HOUSEKEEPER

Feb 2022 – December 2022

Deep Cleaning: Conducted deep cleaning of all villa spaces, including kitchens, bathrooms, and living areas, leading to a 30% increase in guest repeat bookings.

Sanitization: Implemented enhanced sanitization procedures during peak seasons, reducing the risk of contamination and maintaining high hygiene standards.

Team Collaboration: Worked closely with other housekeeping staff to complete tasks efficiently, contributing to a 20% improvement in overall team productivity.

Guest Interaction: Assisted guests with their needs, providing extra amenities and ensuring their stay was comfortable, resulting in a higher guest rating score.

Waste Management: Organized and managed waste

disposal, recycling programs, and minimized the

environmental impact of operations.

EDUCATION COAST INSTITUTE OF TECHNOLOGY

Certificate in Food and beverage Production

2021 – 2022

CHALA SECONDARY SCHOOL

Kenya Certificate of Secondary Education

2015 - 2018

CERTIFICATIONS Customer Service Training Hospitality Training Institute ACHIEVEMENTS Reduced linen replacement costs by 20% through effective inventory management and staff training on proper handling techniques.

Recognized as Employee of the Month twice at M.T.D.A for maids for outstanding performance and dedication to maintaining high cleanliness standards.

REFERENCES MADAM RISPER MADAM FAITH

+254-***-***-*** +254 712

44088

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