Customer Service Representative

Steven Garza

**** ***** ******* **.

Santa Maria, California 93454

805-***-****

************@*****.***

Highlights: Offering over 10 years’ experience in customer service industry. I'm bilingual English/Spanish.

Experience: DenMat Holdings,LLC Lompoc, California

Customer Service Representative 04/2018 to 05/2018

• Entered orders from Distributors/Group account

• processed incidents (returns/exchanges)

• Assisted customers by phone with questions

• tracked orders per customer request

Select Staffing ( B&B Steel location) Santa Maria, California

Customer Service Writer 09/2017 to present

· Greeted customers when they entered the shop

· Took orders from local businesses

· Assisted customers by phone with questions

· Rung up purchases and processed payment

AutoZone Santa Maria, California

Commercial Specialist 03/2012 to 8/2017

· Greeted customers when they entered the store

· Answered questions concerning auto part

· Took orders from local mechanic shops and delivered parts

· Stocked shelves and maintained a neat and orderly stockroom

· Assisted customers by phone with questions concerning auto parts

· Rung up purchases and processed payments

Sears Automotive Santa Maria, California

Customer Service Writer 02/2002 to 02/2012

· Greeted customers in person or by phone

· Notated work that vehicle required

· Process paperwork and gave to mechanic

· Called customer to discuss work order

· Notified customers when vehicle ready for pick-up

· Rung up sales in register and processed payments

Dollar Tree Stores Santa Maria, California

Shipping/ Receiving Manager 01/2000 to 02/2002

· Unloaded merchandise from truck

· Stocked warehouse shelves with merchandise

· Distribute merchandise in correct area of store

· Stock store shelves while rotating product

· Kept stock room clean and organized

· Made employee schedules

· Provided customer service and rung up sales

Military: United States Navy-Honorable Discharge

Education: Santa Maria High School Santa Maria, California

Diploma

References

Available upon request

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