Steven Garza
Santa Maria, California 93454
************@*****.***
Highlights: Offering over 10 years’ experience in customer service industry. I'm bilingual English/Spanish.
Experience: DenMat Holdings,LLC Lompoc, California
Customer Service Representative 04/2018 to 05/2018
• Entered orders from Distributors/Group account
• processed incidents (returns/exchanges)
• Assisted customers by phone with questions
• tracked orders per customer request
Select Staffing ( B&B Steel location) Santa Maria, California
Customer Service Writer 09/2017 to present
· Greeted customers when they entered the shop
· Took orders from local businesses
· Assisted customers by phone with questions
· Rung up purchases and processed payment
AutoZone Santa Maria, California
Commercial Specialist 03/2012 to 8/2017
· Greeted customers when they entered the store
· Answered questions concerning auto part
· Took orders from local mechanic shops and delivered parts
· Stocked shelves and maintained a neat and orderly stockroom
· Assisted customers by phone with questions concerning auto parts
· Rung up purchases and processed payments
Sears Automotive Santa Maria, California
Customer Service Writer 02/2002 to 02/2012
· Greeted customers in person or by phone
· Notated work that vehicle required
· Process paperwork and gave to mechanic
· Called customer to discuss work order
· Notified customers when vehicle ready for pick-up
· Rung up sales in register and processed payments
Dollar Tree Stores Santa Maria, California
Shipping/ Receiving Manager 01/2000 to 02/2002
· Unloaded merchandise from truck
· Stocked warehouse shelves with merchandise
· Distribute merchandise in correct area of store
· Stock store shelves while rotating product
· Kept stock room clean and organized
· Made employee schedules
· Provided customer service and rung up sales
Military: United States Navy-Honorable Discharge
Education: Santa Maria High School Santa Maria, California
Diploma
References
Available upon request