Claims Examiner

Evelyn Amador

Douglasville, GA

404-***-****

*********@*****.***

OBJECTIVE

Dynamic and dedicated professional with a background in client services, healthcare support, and community engagement seeking opportunities for growth. Demonstrated expertise in effectively addressing client inquiries, facilitating patient care, and promoting voter education. Effective communication, organizational, and leadership skills. Bilingual in English and Spanish.

EDUCATION —

EXPERIENCE

Georgia State University

Bachelor of Social Work

In-progress

Georgia State University

AAS—Social Work

Graduated May 2020

SKILLS —

Proficient in multi-line telephone systems to include Genesys and Five9

Strong customer/client relations

Experience with accounts payable and receivable

Skilled in scheduling and data entry

Bilingual proficiency

Excellent communication and leadership skills

REFERENCES

Available upon request

Claims and Leaves Customer Care Representative

Lincoln Financial Group, 2022 - Present

-Provide exceptional customer service and proactively recognizing customer and claimant needs and areas of opportunity

-Communicate with claimants, employers, and various medical professionals through phone assisting with inquiries and escalating issues as needed for resolution.

-Provide timely and accurate information to ensure client satisfaction.

Unit Support Associate (Transport Team)

WellStar Cobb Hospital, 2021 - 2022

-Transported patients throughout the hospital, ensuring their comfort and safety.

-Cultivated a welcoming environment for patients and provided assistance as needed.

Phone Banker

Poder Latinx, 2020 - 2021

-Provided voter assistance and information to callers without partisan persuasion.

-Addressed inquiries regarding polling locations, voting procedures, and election dates.

Receptionist

Bullard Animal Hospital, 2019

-Managed multi-line telephone system, addressing pet owners' inquiries and scheduling appointments.

-Maintained accurate records and greeted clients with warmth and professionalism.

Sales Associate

Boost Mobile, 2018 - 2019

-Provided product information, assisted customers with purchases, and promoted store promotions.

-Managed inventory and ensured a positive customer experience.

Team Leader

Chick-Fil-A, 2016 - 2017

-Resolved customer complaints, managed cash transactions, and fostered a positive work environment.

-Demonstrated leadership in training and mentoring team members.

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