Customer Service Executive Administrative

MICHELLE APPELBAUM

Atlanta, GA ***** 404-***-**** ********************@*****.***

Highly organized and dedicated professional with exceptional administrative, communication and customer service skills. A proven problem-solver, with over 20 years experience in a fast-paced financial organization.

• Data Collection and Organization

• Microsoft 365-Excel, Word, PowerPoint

• Salesforce CRM

• Customer Service

• Executive Administrative

Research Coordinator, 09/2001 - 08/2024

Reagan Consulting, Inc. – Atlanta, GA

Prepared documents, reports, and presentations detailing results and conclusions of quarterly and yearly industry survey results.

•

• Managed multiple projects simultaneously, ensuring timely completion and high-quality results. Communicated directly with study participants to clarify participation requirements and troubleshoot difficulties complying with study parameters.

•

Maintained detailed records of all activities related to each survey/study, ensuring accurate documentation for future reference.

•

• Provided timely support to partners of firm by addressing data-related queries.

• Ensured data integrity, adhering to strict confidentiality protocols and regulatory guidelines. Participated in project status update meetings, keeping team apprised of ongoing data collection efforts and preliminary results.

•

• Utilized Salesforce CRM system to maintain excellent client relations.

• Responded to inquiries from callers seeking information. Professional Summary

Skills

Work History

• Handled sensitive information with discretion while maintaining strict confidentiality standards. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

•

Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

•

• Maximized client retention through exceptional customer service and timely follow-ups.

• Developed long-lasting client relationships by providing exceptional, personalized customer service. Associate of Science: Office Systems, 06/1991

North Dekalb Perimeter College - Atlanta, GA

Education

Contact this candidate