Customer Service
Resume:
Michael Jones
Customer Service
QUALIFICATIONS
● 15+ years combined Customer Service experience including Supply Systems Analyst for base Operations, Education & Training Manager reporting to senior leadership and Intelligence Operations reporting to Base Commander
● 15 years US Air Force as a Supply Systems Analyst, Training Manager and Unmanned Aerial Vehicle Operator/Technician
● Computer proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
● Experienced in communication, training, teamwork and leadership with the US Air Force EXPERIENCE
● 20+ years’ experience working in a fast-paced team environment to include being resourceful, multitasking and maintaining accountability for actions
● Experienced in following protocol and applying sensitivity and discretion in handling confidential information
● Upheld company standards concerning quality and quantity of work to ensure maximum sales effectiveness and standards of efficient and courteous customer service
● Skilled in handling inquiries and requests in a courteous and professional manner while practicing interpersonal and active listening to achieve high customer satisfaction
● Possess excellent time management skills and ability to prioritize work
● Completed all required training in accordance with company policies and procedures
● Accurately completed data entry and paperwork according to company policy
● Met daily shift goals for both quality and quantity
● Proficient in gathering information with strong communication skills to determine customers’ needs, apply problem solving skills and resolve the inquiry/request effectively
● Met or exceeded production goals
● Experienced interfacing with people of all economic, social and cultural backgrounds
● Experienced working within federal, state and agency statutes, rules and regulations
● Able to maintain a flexible work schedule
EDUCATION
Associate Degree – Ashland University, OH
Associate of Arts Degree – Religion, Marketing, Business Management MILITARY SERVICE
United States Air Force Recreation Specialist Honorable Discharge Secret Security Clearance Overseas Service Ribbon Good Conduct Medal EMPLOYMENT
xxx RLA Instructor MAY 2007-JUN 2024
MI Maintenance Supply Company Sales Representative JAN 2024-APR 2007 Mica & Sons Owner/Operator MAR 1991-DEC 1999
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