Data Analytics Service Delivery

Javed Mujtaba

Richardson, TX ***** 614-***-**** *****.**************@*****.***

LinkedIn: https://www.linkedin.com/in/javed-mujtaba-910a842/

Senior Level Position

Business Transformation Service Delivery Resource Optimization Strategic Planning Data Analytics

Proven technology executive with over 15 years of demonstrated excellence in implementation, program delivery, and project management. Provide management leadership in architecting solutions for mobile communications infrastructure while driving large-scale business transformation initiatives that optimize operational efficiency and reduce costs. Distinguished track record of building and leading high-performance engineering teams, implementing sophisticated resource modeling frameworks, and leveraging data analytics to guide strategic decision-making. Combine deep technical skills with strategic business vision to consistently deliver measurable results and enhance profitability.

Leadership

Data-Driven Operational Excellence – Established data analytics programs that revolutionized trend visualization and reporting capabilities, enabling real-time decision-making and driving 25% increase in operational efficiency.

Strategic Leadership & Team Optimization – Spearheaded development of elite engineering teams (USA, Romania, and India) implementing delivery models that reduced project risks by 40% while accelerating time-to-market for critical RAN initiatives.

Cost Optimization and Scalable Growth – Innovative solutions for optimization and scaling of operations, including successful transitions and the expansion of customers while implementing significant cost reductions.

Customer Relationship - Maintained strong relationships with key clients (Verizon, Viaero, Comcast, US Cellular, and Major Account wireless) by conducting regular follow-ups, providing value-added insights, and ensuring proactive communication.

Technical

Technical Program Management – Pioneered resource modeling frameworks for RAN delivery services, resulting in 30% improvement in resource utilization and successful deployment of multiple concurrent 4G/5G projects.

With the evolution of telecom networks towards cloud-native models, I Led the deployment of a Kubernetes-based microservices architecture that improved application scalability by 40% and reduced deployment times by 60%. Successfully migrated 10000+ virtual machines “vDUs” (for LTE, LS6, and LS3) to a containerized environment, reducing infrastructure costs by 30%.

Developed and Implemented detail MOPs for EMS/OSS and RAN – As part of Global Delivery Readiness team, participated in FOA trails, Lab testing, deployments and building detail level procedures using Info Mapping tool for volume deployments.

Var and Failure Logs deep dive – Review EMS, vDUs, PODs, and RUs logs to determine prime reason of failure or degradation. Relate impact with the prime cause to identify the proper resolution of impact in term of alarms

FOA Participation – Participated First Office Application for LTE Radio Access Network deployment for new solutions and features. The lessons learned used to build detail procedures and deliver efficiency for major rollouts.

Areas of Expertise

Team Leadership Process Improvement Cost Reduction Technology Management Performance Management Project Management Customer Service Systems Integration Business Development Engineering Support Operations Management Data Science Business Analysis Data Analytics Power BI Tableau Kubernetes Business Strategy Stakeholder Management Product Development Program Management Change Management Radio Access Network (RAN) VRAN ORAN Cloud Solutions Generative AI enthusiast 5G 4G

Professional Experience

Samsung Electronics America – Dallas, TX

Sr Manager / Head of RAN Commissioning and Advance Engineering Support Team 2020 – 2024

Redesigned Commissioning and Integration models for RAN, VRAN, and ORAN deployment – driving improvements in service delivery. Streamlined operations by optimizing delivery models, reducing service times by 95%, and enhancing team efficiency through in-house transitions and advanced training initiatives, resulting in cost savings and reduced escalations.

Redesigned Commissioning and Integration model to support 75K services for RAN, VRAN, and ORAN deployment.

Led the RANCOMM team in delivering advanced 4G and 5G RAN Cloud solutions, providing L2 Escalation Support Services for clients including Verizon, Comcast, Dish, Viaero, USCC, and Cox while ensuring high-quality service.

oOptimized key functions including Data Analytics and dashboards (Power BI,) Smart Delivery Models for scalable and repeatable solutions, and L2 Advance Troubleshooting to drive performance improvements.

oDeveloped smart delivery models. Reduced service delivery time by 95+%, cutting average delivery time from 21 days to under 2 days, while improving quality.

oUsed UX design principles for delivering the services efficiently (75K services: 4G, CBRS, mmW, LS3, LS6).

oImplemented training programs and initiatives with certification via Samsung-U for 75+ engineers and 5 PMs, resulting in cost savings of $1M+ in 2022-2023 by enhancing skillsets and operational efficiency.

Championed transition plans with zero impact to RAN delivery – maintaining continuous operational performance.

oTransitioned service deployment to in-house teams, improving efficiency and reducing escalations.

oMerged two delivery functions into a highly focused, end-to-end support team with clear roles and responsibilities under one leadership. Result: less escalations and more efficient delivery of RAN services.

Spearheaded end-to-end RAN service delivery optimization initiative across 4G/5G platforms, resulting in 90% reduction in completion time from 20+ days to 2-3 days through systematic categorization of delay factors, stakeholder alignment, and enhanced delivery tool implementation within a 10-month timeframe.

Orchestrated the strategic insourcing of RAN service delivery operations, realizing $1M in cost savings (2022-2023) while improving delivery quality by 15%, reducing response times by 75% (from 120 to 30 minutes), enhancing Customer Perceived Value by 3%, and optimizing resource utilization by 20%.

Provided visionary leadership in revolutionizing L2 support operations by consolidating support teams and implementing automated alarm reporting system, achieving $200K annual cost savings through resource optimization, eliminating process redundancies, and improving issue resolution efficiency by 25%.

Nokia / Alcatel-Lucent – Dallas, TX

Director / Global Delivery Manager 2016 – 2020

Provided management leadership for teams of 100+ engineers across multiple regions. Directed global delivery of RAN services, ensuring cost-effective execution of complex projects, including 5G Cloud services, software upgrades, and site swaps while establishing robust operational governance and performance metrics.

Led global delivery of Radio Access Network (RAN) services, ensuring strict adherence to cost base guidelines while overseeing high-impact projects such as FSM4 Swap, software upgrades, and 5G cloud service implementations.

Developed and implemented cost-effective, industrialized processes for new services – directly contributing to the successful execution of Verizon's 38,000-site swap, software upgrades, and feature activations.

Built and managed cross-functional teams of 100+ engineers across multiple regions, driving the successful delivery of mission-critical services for major wireless accounts, including Verizon (USA), AT&T (USA), and Nokia (India and Romania), ensuring seamless collaboration and operational efficiency across global geographies.

oLed global engineering teams, implementing task-based resource modeling and enhanced security protocols that reduced compliance incidents by 80%.

oStreamlined vendor relationships and improved governance, resulting in a 50% reduction in meeting frequency and more efficient collaboration.

Directed large-scale FSM4 swap program encompassing 30K LTE sites, achieving 75% improvement in resource efficiency (1:5 node ratio), reducing per-node cost by 76% ($850 to $200), and delivering project completion within 2-year timeline through strategic resource optimization, training initiatives, and effective cost management.

Nokia / Alcatel-Lucent – Remote Integration Test Center (RITC) – Dublin, OH

Technical Manager 2013 – 2016

Led the team for delivering RAN services to customers including Verizon, CSpire, and tier 3 to tier 5 operators.

Delivered over 108K remote RAN services in 2015–2016, ensuring smooth deployment and minimizing issues.

Nokia / Alcatel-Lucent – Remote Integration Test Center (RITC) – Dublin, OH

Technical Lead 2010 – 2013

Established new processes for new professional services and streamlined current services for customers.

Facilitated resolution of deployment issues and customer concerns for commercial launches of LTE clusters.

Implemented the LTE RAN network for Verizon, Verizon affiliates, and independent tier 2 and 3 operators.

Review EMS, vDUs, PODs, and RUs logs to determine prime reason of failure or degradation. Relate impact with the prime cause to identify the proper resolution of impact in term of alarms

Participated First Office Application for LTE Radio Access Network deployment for new solutions and features. The lessons learned used to build detail procedures and deliver efficiency for major rollouts.

Early Career Experience

Nokia / Alcatel-Lucent, Professional Services – Integration Professional

Nokia / Alcatel-Lucent, Global Delivery Readiness – Information Architect

Lucent Technologies KSA, Technical Support Group– Support Engineer

Education

Master of Business Administration (MBA) – Franklin University

Bachelor of Engineering in Electrical Engineering – NED University of Engineering and Technology

Certifications

Certified Cisco Network Associate (CCNA), For Renewal PM Simplified (LinkedIn)

Professional Development

Microsoft Office (Word, Excel, PowerPoint, Outlook) JIRA 4G/5G RAN Products OAM Platform

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