Quality Assurance Test Engineer

John Murray

Quality Principal / Test Architect / Quality Assurance Manager / Software Test Manager / Senior Test Engineer / Test and Automation SME

An accomplished IT Executive, leader, and strategist with robust experience acquired over the years in delivering optimal results in high-growth, complex commercial or government environments. Comprehensive manual and automation testing background. Stellar time management skills combined with proven ability to lead Quality Management and Test Automation, supervise and train high-visibility teams, and improve business functionality while reducing risk and operating costs. Excels at planning and navigating policies, programs, and initiatives necessary to monitor and measure the quality of IT services, systems, and software; always seeks to offer productive and sustainable resolutions or recommendations, even in a complex or fast-moving environment. Recognized for implementing a positive culture in the organization; revered for being a resourceful, creative, and solution-driven professional.

Key Skills: Test Architect, Quality Assurance & Quality Control Agile, Prototype, Hybrid and Waterfall Methodologies ELM CI/CD Test Plan and Test Strategy Data Analysis Integration Test User Acceptance Test System Test Performance Test Requirements Analysis Full SDLC Knowledge Automation Quality & Design TCoE Development & Enhancement Process Improvement Quality Audits Metrics Analysis & KPI Measurement Training & Mentoring Defect Analysis & Tracking Program & Project Management Effective Communication Critical Thinking Risk Management

PROFESSIONAL EXPERIENCE

Makpar Corp. (December 2022 – Present)

Test Manager (IRS)

•Authored the test elements within the initial version of the IBM eA3 Test proposal. Makpar won and was awarded a prime contract with the IRS worth millions in revenue.

•Daily coordinated and supported the test work of 14 manual and automation test engineers across multiple delivery teams. This consisted of tests against Chrome, Firefox and Edge browsers and both front-end and back-end tests.

•Developed training modules for new test engineers specific to Agile practices and spoke to modifications in the IRS Agile methodology.

•Authored end of release reports, Test Plans, and detailed defect tracking tasks.

•Coordinated with Project Managers, Test Leads, and external groups to ensure the highest level of software quality by tracking Tester Task Approvals, Test Case development and Automation Scenario execution.

•Pioneered a methodology to evaluate the amount of time spent in meetings vs real test time to understand if the test teams operated within industry standard. Process modifications were then proposed based on the results.

•Developed quality measurements for tracking large release test results. The tests included customized system and application modifications, 508 Compliance, and automation test execution representing over 80% or regression tests.

Celerity, LLC - McLean, VA (April 2021 – August 2022)

UAT Lead

•Successfully led and prepared the Front Office (Loan Origination) and Back Office (Loan Servicing) for UAT testing utilizing the skills of over 40 business and technical resources with Agile methodology.

•Developed the end-to-end UAT test framework for an enterprise level conversion project that incorporated Interface updates (both upstream and downstream), data conversions, prototype testing, and newly customized Loan Accounting and Loan Servicing systems.

•Successfully created Traceability Matrix and execution Run Book reports for the UAT testing cycle.

•Successfully developed and incorporated customizable test case documentation and automation progress tracking templates.

•Developed Quality Process guidelines to executive level authorities and pioneered measurable quality guidance for experienced program personnel.

Precision Quality, LLC - Clifton, VA (March 2020 – April 2021)

Quality Control and Quality Assurance Research and Development

•Reviewed CI/CD capabilities such as Azure DevOps and integrated tools such as Jenkins and TestComplete to support the CI/CD pipeline.

•Engineered quality measurements – Developed customizable test validation and automation progress tracking metrics.

•Developed Quality Process and Procedures guidelines in key leadership and managerial enterprise layers to effectively deliver measurable enhanced quality guidance to experienced and new corporations.

•Leveraged extensive domain expertise to develop training concepts to coach test engineers and test managers on best of class automation and IV&V quality standards and procedures.

Prudent Technology, LLC - Aldie, VA (April 2015 – Feb 2020)

Test and Automation SME (USPTO)

•Reviewed and implemented strategy for CI/CD pipelines and the role and use of SaaS integrated systems using Jenkins, Jira, and TestComplete.

•Exhibited mastery in industry standard tools such as Jira, HP ALM, and Jenkins.

•Coordinated with Project Managers, Test Managers, and Business Users to ensure the highest level of software quality by reviewing Test Cases and Automation Scenarios.

•Successfully utilized the combination of Jira, HP ALM and Jenkins to support defect Id and tracking, manual and automation test development, execution and reporting, and Jenkins pipeline capabilities for continuous delivery.

•Developed quality measurements – customizable System, 508 Compliance, and automation test progress tracking metrics – to observe over 135 test engineers' progress in their respective projects.

•Leveraged extensive domain expertise to train and coach the test engineers on automation quality, providing metrics and analyses that became the reporting structure's backbone to two Branch Chiefs and 15 Test Managers.

•Effectively established and enhanced policy statements within the Master Process and Procedures guidelines to improve Project Quality Process and Policy Guidance by over 50%.

•Lowered USPTO operational costs by $200,000 and enhanced functional/regression testing automation by implementing an Automation Code Review model that improved automation quality by 60% across the enterprise.

•Pioneered efforts to provide materials and processes that would guide the USPTO Test structure – including four vendors, over 135 test and automation engineers, over 150 systems, 15 Test Managers, and two Branch chiefs – toward a single reporting, inspection, automation development, and test execution platform.

Comcast Labs - Washington DC (Feb 2012 – March 2015)

Test Lead

Comcast Labs is the research and development arm of Comcast’s multi-media home technology.

•Successfully led a team of five test engineers to verify the performance and functionality of the software upgrades dealing with relevance, utilizing Agile development methodology, and the use of Azure DevOps as the SaaS once development branches were migrated.

•Established performance benchmarks in relevant processes to sustain and support continuous improvement.

•Utilized a variety of tools, including Java, Jmeter, and Splunk, to support the methods of verification.

•Ensured that our performance indicators became the standard for whether the viewing audience would have a pleasant experience or run into Xfinity performance issues.

BAE Systems – Herndon, VA (Oct 2010 – Feb 2012)

Test Manager

•Created comprehensive test strategies for validation of a newly developed WebCenter Portal that would contain various HR and project management capabilities – developed a test environment strategy across the enterprise.

•Led the mitigation procedures based on risk analysis, providing hands-on support during the creation and execution of test scenarios for usability testing.

•Managed the overall validation, verification processes, and procedures for automation and manual testing.

•Expanded the compliance, coverage, and precision of summary project-level testing metrics and developed the KPI goals necessary to measure successful test progress.

•Pioneered the incorporation of workflow, business reporting, functional, and system validation into a single reporting platform, increasing the level of reportable validation coverage.

•Leveraged cross-functional coordination skills to successfully collaborate with multiple stakeholders, including Project Management, Developers, Business Analysts, power users, Configuration Management, and numerous test groups to form an integrated test strategy to support their different test methodologies and timelines.

PRIOR EMPLOYMENT SUMMARY

The Federal National Mortgage Association or Fannie Mae June 2010 - Oct 2010

UAT Test Manager

BAE Systems June 2008 - June 2010

Principal Quality Manager

Fannie Mae, Washington DC Oct 2005 - June 2008

Test Manager (Oct 2007 to June 2008)

UAT Test Manager (Oct 2005 to Oct 2007)

Freddie Mac, McLean, VA May 2004 - Oct 2005

Test Manager/Lead

Booz Allen Hamilton, McLean, VA Dec 2001 – May 2004

Test Lead

GRC International Inc, Vienna, VA Sept 1999 – Dec 2001

Test Practice Leader

NASD (Central Registration Depository) March 1998 – Sept 1999

Program Manager

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Bachelor of Science in Mathematics St Paul’s College

Skill Details: Shift Left Requirements Analysis ERP 508 Compliance Test Automation CI/CD DevOps IV&V Agile Waterfall TaaS ETL UAT System Test Data Driven Tests Incremental Behavior Driven Tests Prototype Verification Regression Black/White Box Test SQL SAFe JSON RUP Integration Test Acceptance Test Non-Functional Tests Continuous Testing Usability Tests Security Performance Tests Sanity (Smoke) Tests

Test tools: Azure DevOps HP ALM RestAPI SoapUI Web Services ClearQuest Rally Jira Sonarcube Wave TestComplete LoadRunner WinRunner TOAD Selenium Jenkins RequisitePro DOORS QTP Tableau SharePoint Microsoft Suite CVS Selenium RestAssured Postman Cucumber Confluence GotJib

·

Contact this candidate