Information Technology Technical Support

INFORMATION TECHNOLOGY DIRECTOR/MANAGER

Enthusiastic technical manager experienced in all aspects of IT operations, including front and back-end infrastructure and applications, budget, vendor management, determining user requirements and developing solutions. Proactively seeks opportunities for automations to increase productivity and reduce risk, cost to enhance business operations.

EXPERTISE: MANAGEMENT/LEADERSHIP, OPERATIONS SUPPORT, HARDWARE/SOFTWARE TECHNICAL SUPPORT, POLICY DEVELOPMENT, PROCESS IMPROVEMENT, PROCESS AUTOMATION, IMPLEMENTATIONS & UPGRADES, INFRASTRUCTURE & NETWORK MANAGEMENT, PROBLEM SOLVING, COMMUNICATIONS

SOFTWARE AND I.T. CONCEPTS

Excel

Word

Access

Power Point

SalesForce

Conga

Exchange 365

Active Directory

Azure Active Directory

PowerShell

LAN

WAN

Web Sites

Intranet

Netgear Cisco & 3Com Switches

Sonic Wall & Fortinet Firewalls

VPN

Program Development

Client/Server

Relational Databases

SQL

Hardware/Software Installation

Training

Support

IP Phone Systems

ERP JD Edwards

AS400 iSeries

Windows 7-10

Windows Server 2000-2016

Unix

Mac OS

Microsoft Dynamics GP

VB.NET

ASP.NET

VBA

VB6

Visual Studio 2005-2016

Wisej 2.0

PROFESSIONAL OVERVIEW

Director of Information Technology, The Winston School (2021-2024)

- Overall responsibility for all aspects of information and communication technology.

- Initiated and maintain Help Desk ticketing system.

- Continuously look for ways to improve our Cyber Security.

-Designed and Created a real time on and off site backup and disaster recovery system.

-Developed and implemented a 3 year Chromebook replacement cycle.

-Created numerous scripts and utility programs for facilitating the transfer of data between different systems.

-Generated program for generating transcripts and report cards from our legacy SIS system (RenWeb) as well as directly accessing application and enrollment contract documents.

-Create user ids and passwords for system and program access.

-Timely termination of access to all systems for users no longer requiring access.

-Working with the Business Officer, have designed and implemented enhanced IT internal controls to safeguard IT systems and ensure data integrity.

-Maintain NEC Telephone and Voice Mail systems.

-Setup and troubleshoot Richo copiers

-Take care of the day-to-day technology needs of the students, faculty and staff of The Winston School.

IT Manager, Southwest Funding LP (2016-2021)

-Increased back office efficiency through process automation utilizing Power Shell and other scripting languages.

-Managed the vendors and contracts for all IT equipment and services.

-Maintained the IT department improving internal customer support and system reliability.

-Increased critical data storage while improving network performance.

-Created a real time on and off site backup and disaster recovery system.

-Implemented multiple network and phone system expansions as the company grew.

Director of IT, Perkins Healthcare Technologies (2005-2016)

-Consistently maintained IT department within budget while providing quality support and service.

-Improved office efficiency by implementing custom applications for accessing and reporting company data.

-Reduced risk and cost with the successful deployment of custom Service Request and Incident Management program.

-Increased production efficiency with the development of WIPTracker, a Work In Process tracking system allowing status reporting of any manufacturing job at any point in time.

-Generated custom reports in Excel via VBA and VB.Net code and Web based reports from Great Plains to support back office process.

Director of IT, R. P. Kincheloe Co (1997-2005)

-Enhanced internal and customer communication and information distribution by implementing both internet and intranet web sites.

-Successful installation and implementation of JD Edwards OneWorld ERP system. Performed CNC, Installation/Upgrade and System Administrator functions. Converted mission critical data from legacy system to JD Edwards OneWorld Xe. JD Edwards Training: CNC Foundation Xe, Installation/Upgrade Xe, System Administration Xe and Programming Workflow Xe.

-Reduced cost and time required to close and bill Service Tickets by eliminating the need for Field Service Engineers to call and give their Service Ticket information over the phone by creating an eTicket application, which provided the ability to create Service Tickets on site and synchronize them with the JD Edwards CSMS module through a remote access server.

-Increased data availability with the creation of numerous Microsoft Access and Visual Basic ODBC applications to directly access AS400 database files.

-Connected our remote offices to the corporate network via a combination of Point to Point private lines and Virtual Private Networks.

-Planned and coordinated the move and reinstallation of three (3) remote offices, including the WAN, voice mail, and PBX telephone systems. This also included the consolidation of a fourth office into one of the other three.

EDUCATION

Diploma in Computer Programming 02/1982-10/1982

BROWN INSTITUTE, Minneapolis, MN.

Class Rank at Graduation: 3rd 4.0 GPA

Languages: BAL, STRUCTURED COBOL, TIP/30, RPGII, FORTRAN.

Equipment: IBM 360/70, 43331, UNIVAC 90/30, INTERTEC MICRO.

Operating Systems: IBM DOS, DOS/VSE, UNIVAC 0S/3.

Studied Architectural Engineering 09/1970-12/1971

VERMONT TECHNICAL COLLEGE, Randolph, VT.

Major: Architectural Engineering and Building Technology.

Sub-Courses: Computer Programming, Physics, Calculus, Analytic Geometry, Engineering Design Graphics, Design and Control of Concrete Mixtures, Drafting.

MILITARY SERVICE

U.S. ARMY, Rank: Sergeant, E-5

Data Communications Terminal Specialist. Trained on various types of communication and data processing equipment including; Teletype, Keypunch, High Speed Tape, Card Readers and Punches, Card Sorter, Printer, etc. while stationed in Taipei, Taiwan, Clearance: TOP SECRET.

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