Software Engineer Business Process
Resume:
Shivasai Bollam
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Having 3 years of experience into ServiceNow Administration and Development.
Experience on creation of Catalog items, record producers, Order guide.
Good knowledge on Flow designer to Automate the Business Process.
Worked on Creating UI Policies, data Policies and UI Actions.
Worked on Creating Reports, dashboards.
Worked on Service level agreements.
Experience in Creating Custom Tables and Applications.
Experience in creating Email Notifications.
Worked on Inbound Email actions.
Experience in Creating Users and Roles and Groups.
Experience in Transform Maps and Update Sets.
Highly motivated, quick learner and extremely versatile. Accepts responsibilities, performs the job duties punctually and effectively. Able to work to meet tight deadlines and under work pressure.
Worked on Import Sets using Transform maps.
Working as Software Engineer at Siril Technologies, Hyderabad –March’23 to Present
Worked as Software Engineer at LTI Mindtree, Hyderabad –Jan’22 to March’23 Bachelor of Technology (B. Tech) in Computer Science and Engineering – Sree Chaitanya Institute of Technological Sciences, Karimnagar – 2021 Professional Summary:
Work Summary:
Educational Summary:
OS : Windows 10,11
Technologies : ServiceNow Development and Administration (ITSM) Web : HTML, CSS
Client : Stateauto
Designation : Software Engineer
Role : ServiceNow Developer and Admin
Duration : March’23 –Present
Roles and Responsibilities:
Creating Users, Groups & Roles .
Merging the roles into other roles, maintaining the instance so that all the applications are available to respective users.
Worked on surveys for Incident management.
Created SLA’s, Email Notifications, Form configurations, List configurations for the tables.
Created Service catalogs, Variables, Variable sets, Workflows for the different catalogs.
Tested scripts using Background Scripts
Worked on assignment rules for the incident.
Worked on reports for Incident, Problem, and Change tables.
Worked with Update Set to move the Configurations from developer instance to test Instance.
Worked on Creating UI Policies, Data Policies and UI Actions. Technical Summary:
Project#2:
Client : Diageo
Designation : Software Engineer
Role : ServiceNow Developer and Admin
Duration : Jan’22 –March’23
Roles and Responsibilities:
• Responsible in building Service Catalogs
• Performed in creation of Application Modules, Tables, Forms, Links, Dictionary, UI Policies and Data Policies.
• Worked a lot on User Administration Part like Users, Groups creation and assigning roles.
• Worked on creating the customization of Access Controls (ACL’s).
• Created Email notifications for the different clients.
• Used UI policies, UI Actions, Business Rules, UI Pages, Access Control lists, Notifications, Inbound email actions in building deliverables.
• Deploying update sets to from non-production to production instances.
• Providing Table level and Field level security by Access Controls based on rules. Project#1:
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