Project Manager Program

Nicole Meade-Franklin

Atlanta, GA ******.********@*****.*** 516-***-****

Professional Summary

IT Project Manager with 10+ years of experience leading complex IT, networking and cybersecurity initiatives. Proficient Agile Servant-Leader with oral and written communication, stakeholder engagement, issue resolution, regulatory compliance, and time management skills. Professional Experience

Program Manager 07/2024 – Present

Approved Driving School Atlanta, GA (Remote)

• Designed and launched a comprehensive six-hour Driver Impact online course for the Georgia Department of Driver Services.

• Developed, designed, and deployed a responsive e-commerce website for desktop and mobile, integrating a blog feature to support the launch of a new program.

• Oversee project timelines and deliverables to ensure on-time completion of website.

• Conducted quality assurance to ensure the assessments are aligned with instructional goals and a precise measure of student performance.

• Managed a technical documentation project for an online DUI program, overseeing milestones, risk management, and issue resolution across cross-functional teams.

• Managed, planned, and tracked, Agile DevOP projects in Jira for court-mandated, approved intervention services.

Scrum Master / Capture Manager 04/2024 – 07/2024

U.S. Dept. of Agriculture Atlanta, GA Remote

• Collaborated with Product Owners to prioritize product backlog for iteration planning.

• Helped the team focus on creating high-value IT features that met DoR and DoD.

• Facilitated Daily Scrum meetings which took place on virtual platform while staying within a 15-minute timebox.

Project Manager / Technical Trainer 01/2022 – 03/2024 U.S. Environmental Protection Agency Atlanta, GA (Remote)

• Delivered technical training on Microsoft 365 SharePoint, Teams, OneDrive, and Outlook.

• Wrote troubleshooting guides and best practice articles in ServiceNow knowledge base.

• Designed training manuals, SOPs, and digital content for SharePoint libraries.

• Created group permissions and content for Power Apps and Dashboards in SharePoint.

• Provided quality assurance testing for 508 Compliance regulations with SDLC practices.

• Provided technical support and authored technical documentation, manuals, and diagrams for non-technical end users.

Marketing Project Manager / Business Developer 03/2019 – 01/2022 iWrite4unow Atlanta, GA (Remote)

• Enrolled small businesses into the SAM.gov platform, and developed RFIs, RFQs, and RFPs using AI/ML strategies to write federal grants and contract proposals.

• Measured and reported on the performance of marketing campaigns, gained insight and assessed against goals.

• Consulted business management to small businesses; Capability Statements, NAICS codes, and effective marketing for government contracts.

• Manage client’s documents and digital media in Google Drive and Adobe AEM.

• Submitted Statement of Work and Purchase Order requests for client technical training programs and startups.

Product Manager / Technology Director 07/2018 – 1/2019 Genesis Innovation Academy Atlanta, GA

• Deployed and configured 350 laptops, and collaborated with vendors to ensure students usage, accurate asset tracking and user assignments.

• Managed project scope, timeline, and budget constraints, and scheduled sprint reviews to implement for the endpoint laptop deployment and configuration.

• Lead a team in delivering security updates and managing software and hardware assets using both Waterfall and Agile DevOps methodology. Program Manager / CTE Teacher 09/2015 – 07/2018

Discovery High School Gwinnet, GA

• Developed curriculum and modules for Computer Science, Web Development, and Digital Design courses in Desire 2 Learn Learning Management System.

• Provided cross-cultural communication with the stakeholders requesting the resolution and contingency action plan through Zoom video conferences.

• Conducted regular formative assessments, including code reviews and debugging exercises, to provide ongoing feedback and identify gaps in student understanding. Technical Project Manager / Instructional Technology Specialist 11/2011 – 06/2014 Kennesaw State University Kennesaw, GA (Hybrid)

• Managed and organized workshop digital assets on the AEM platform to ensure easy access and alignment with KSU standards.

• Facilitated professional development workshops on operating systems and applications.

• Develop and scheduled instructional online courses, and in-person training using Articulate 360, Vyond, Adobe CC, and PowerPoint presentations in Microsoft Projects. Education

• M.S. in Education: Special / Early Childhood, Touro College 2009

• B.S. in Computer Information Systems, City University of New York 2003 Certifications

• PMP Certification, Project Management Institute 2/2025

• Ed.S. Certification, Media and Instructional Technology 2014 Government Clearance

• Public Trust

• Secret Clearance

Technical Skills

MS Project

Jira

Trello

Skype / Zoom / Webex

Salesforce

ServiceNow

Microsoft Azure

CRM / CMS / LMS

Adobe CC

SharePoint

Google Drive

XTML / Java / CSS

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