PROFESSIONAL SUMMARY
A goal-oriented IT technician eager to gain experience in the industry that offers challenges and opportunities for professional advancement. Recently trained in hardware, software, and network support, and obtained a certificate in Internetwork Engineering training program from PC AGE Career Institute. Highly motivated, with over twenty years of experience in supervisory roles associated with the New York Housing Authority. A dedicated individual having proficiency in the maintenance and repair of plumbing and electronics. A responsible, reliable individual who excels at training and explaining concepts, and building rapport with clients and team members.
EDUCATION
PC AGE Career Institute Jersey City, NJ 06/2022 – 09/2023
Certificate in Internetwork Engineering covering certification training for:
CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Linux+, Microsoft
Windows 10, Server 2019, and CCNA.
IT SKILLS
Networking Devices/ Services/Technologies
Cisco Routers (1800 and 2800 families), Cisco Switches (2950, 3650), Dell/HP/Compaq/IBM Servers.
DHCP, DNS, Proxy, Web, FTP, Telnet, SSH, Active Directory and Remote Access (RDP).
Network Design & Implementation, Network Security
and Troubleshooting, Network Documentation, Network Auditing.
Client-Server, Installing and Upgrading Servers,
Backups and Recovery Procedures.
TCP/IP, IPSec, RIPv2//EIGRP/OSPF, Switching, Spanning Tree, Ethernet (10/100/1000).
Security
Implement, configure, and troubleshoot Network Security issues.
Operating Systems
Windows 7, Windows 10, Windows 2019 Server, CentOS/Red Hat Linux.
Applications
Microsoft Office 365, Microsoft Assure, Linux Firewalls, Backup suites,
Windows Deployment Services, SharePoint 2013
PROFESSIONAL EXPERIENCE
New York City Housing Authority New York, NY 04/1992 – 02/2024
Property Maintenance Supervisor / Assistant Property Superintendent
Supervised and oversaw the daily operations of Housing Development.
Prepared work schedules and assigned specific duties to maintenance staff daily.
Monitored and ordered development storeroom supplies.
Observed daily boiler room operation.
Inspected the development's janitorial and structural conditions.
Supervised all work orders in the Maximo Computer System to ensure that all work orders were being addressed within the time frame allotted.
Managed staff such as Maintenance Workers, Skill Trades, Heating Plant Technicians, and Caretakers.