Employment Security Business Operations
Resume:
Shalai Robinson
Indianapolis, IN *****
****************@*****.***
Willing to relocate: Anywhere
Work Experience
Walgreens Warehouse
June2024 to January 2025
Pick and pack prescriptions and put them in totes, in the order that they come.
Fraud Financial Representative
Discover Bank - Remote
June 2022 to July 2023
Evaluated pay stubs, credit history, tax information and bank statements for financial status. Conducted in-depth investigations of suspicious financial activity such as suspected money. Reviewed reports of suspected fraud to determine need for further investigation. Created and maintained logs, records and databases of information about fraudulent activity. Evaluated business operations to identify risk areas for fraud. Fraud Specialist
Illinois Department Of Employment Security - Remote January 2021 to May 2022
Conducted scheduled phone interviews to determine Unemployment benefit eligibility Trained in various employment security programs
Contacted customers directly to notify of fraudulent activity and minimize impacts Analyzed large amounts of data to find patterns of fraud and anomalies Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
Monitored due dates and deadlines and worked to submit all documents on time or early Followed guidelines when reviewing applicant data to determine eligibility for economic assistance. Patient Access Representative
Medix - Oak Lawn, IL
January 2018 to January 2019
Secured medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services. Verified insurance, benefits, coverage & eligibility, completed assigned registration, obtained insurance authorizations for scheduled & unscheduled Hospital services, and secured outpatient visit notifications to patients
Scheduled and coordinated appoinments/ discharge care for patients Provided knowledge of Protected Health Information (PHI), HIPPA Navigated electronic health records
Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Document Specialist (Contract)
JP Morgan Chase - Chicago, IL
April 2017 to December 2017
Balanced and reconciled electronic and paper documentation Prepared and updated documents, reports, and spreadsheets Observed all regulatory, compliance, and security policies and procedures to protect data from possible breaches
Collected information from clients and made follow-up calls to gather additional details. Home Health Care Aide
Help AT Home LLC - Chicago, IL
February 2016 to February 2017
Offered patients and families emotional support and instruction. Traveled to clients' homes to complete healthcare services and promote continuity Of care. Monitored progress and documented patient health status changes to keep care team updated. Interacted with physicians and other healthcare staff to ask questions regarding patient services. Receptionist (Internship)
Calumet Area Industrial Commission - Chicago, IL
January 2015 to December 2015
Answered, screened, and forwarded incoming phone calls Ensured reception area was presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
Received and routed business correspondence to correct department or staff member. Resolved inquiries and escalated issues to management personnel to ensure client satisfaction. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Provided clerical support to company employees, including copying, faxing, and file management. Education
HIGH SCHOOL DIPLOMA
Percy L.Julian High School - Chicago, IL
Skills
• Database Search and Data Entry Skills Fraud Prevention and Detection
• Patient Confidentiality and Data Security Customer Data Confidentiality
• Insurance Information Collection Customer Support
• Registration and Admissions Electronic Document Preparation
• Financial Procedures Adherence Proficiency in SAP
• LexisNexis Accurint Advanced Excel Spreadsheet Functions
Contact this candidate