Customer Service Vice President

Natalie Jolly

**** ** ***, ***********, ***** ***40 ● 940-***-**** ● ******@***.*** ●

https://www.linkedin.com/in/natalie-jolly-158192284/ EDUCATION

Southern Methodist University Dallas, TX

Cox School of Business Bachelor of Business Administration, Finance May 2028 Dedman College of Humanities and Sciences (Minor) International Studies

• GPA: 4.00/4.00

• Hilltop Scholars Program: Advanced and writing-intensive curriculum for students with high academic ability, leadership qualities, and community service interest on their applications for admission

• Founders’ Scholarship: Awarded to students who have demonstrated outstanding academic success throughout high school

PROFESSIONAL EXPERIENCE

Elm Creek Manor and Culinary Inn Muenster, TX

Assistant Inn Manager and Food Server May 2022 – Aug 2024

• Oversaw and aided in cleaning and maintenance of lodgings creating enjoyable experiences for guests

• Assisted in training new employees for daily cleaning and food serving duties

• Helped run and provide dinner service for special events, such as holiday parties and formal dinners

• Provided customer service by addressing concerns and meeting the service needs of guests SMU Cockrell-McIntosh Commons Council Dallas, TX

Vice President of Community Engagement Dec 2024 – Present

• Assisted in collaborative planning and executing interactive themed events for the dorm’s inhabitants

• Oversaw improvements in residential living areas including decorations LEADERSHIP AND ACTIVITIES

St. Edith Stein Honor Society Allen, TX

Committee Member May 2022 – May 2024

• Organized and volunteered at multiple social events and fundraising parties

• Members are selected from students with high academic achievement and good behavior at Regina Caeli Academy

• Oversaw and collected items for school fundraising drives to give to charitable organizations Crain Emerging Leaders Program Dallas, TX

Participant Aug 2024 - Present

• Development of key leadership, strategic thinking, and problem-solving skills

• Exploration of on-campus leadership at SMU

• Access to learning about leadership growth through guest speakers, discussions, and developmental activities

Dallas Public Library Dallas, TX

Volunteer October 2024 - Present

• Assisted Library Staff in preparations for library branch events and parties

• Aided in both setup for events and manning fun, developmental activities for children ADDITIONAL SKILLS

Computer Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Drive.

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