Customer Service

Cierra Fanning

**** * ********** ***** ****, Hallandale Beach FL 928-***-****

**************@*****.***

OBJECTIVE

Dedicated and organized high school graduate with strong communication and multitasking skills, seeking opportunities to leverage my knowledge and abilities in a dynamic work environment.

EDUCATION

Mingus Union High School, Cottonwood, Arizona

Graduated: Class of 2022 GPA: 3.96

WORK EXPERIENCE

Spa Coordinator

Mii Amo, Sedona, Arizona

December 2023 - October 2024

● Greeted guests warmly, using names to foster a welcoming atmosphere.

● Maintained knowledge of spa services, property layout, and guest needs.

● Embraced “the next best yes” approach to address guest inquiries and enhance experiences.

● Efficiently managed reservations, confirmations, and guest check-ins/outs, ensuring confidentiality.

● Communicated proactively across departments to address potential issues and support operations.

● Monitored and maintained spa and hotel areas for cleanliness and functionality.

● Handled administrative tasks, including inventory management and reporting issues.

Lounge Attendant

Mii Amo, Sedona, Arizona

January 2023 - December 2023

● Ensured guest comfort by maintaining cleanliness and orderliness.

● Greeted and assisted guests, providing information about spa services and addressing inquiries.

● Managed reservations and coordinated guest schedules with available amenities.

● Adhered to spa policies, including confidentiality standards, ensuring a secure and peaceful environment.

● Addressed guest feedback professionally, maintaining a positive atmosphere. Employee

Walmart Supercenter, Cottonwood, Arizona

April 2022 - August 2022

● Efficiently handled customer transactions in a fast-paced environment.

● Organized workspace and communicated effectively with colleagues and customers.

Cast Member

Verde Valley Railroad, Clarkdale, Arizona

December 2021 - January 2022

● Provided engaging entertainment for children during train rides.

● Implemented safety protocols, ensuring an enjoyable experience for families. Employee

#1 Sandwich Shop, Clarkdale, Arizona

June 2020 - October 2021

● Maintained a pristine work environment and prepared food efficiently.

● Communicated effectively with customers to enhance their experience. SKILLS

● Strong Multitasking

● Effective Communication

● Proficient in Google and Microsoft Suite (Excel, Word)

● Interpersonal Skills

● Quick Learner

● Organizational Skills

CERTIFICATIONS

● OSHA Certification

● Construction Safety and Health

● CPR Certified

Contact this candidate