Data Entry Associate

**********@*****.***

Connie Sherrod

Senior Advocate - SCAN

January 2024 - September 2024

Assisted members with their health plan benefits. Conducted welcome calls, guided seniors through SCAN health plan programs, and treated seniors with dignity and respect. In many situations, researched social services to provide referrals, completed grievance forms, and assisted members in understanding they have rights. Learned new programs utilized by SCAN such as UKG, outlook, notes, Ultipro, Teams, Ika, and MSAM. Contact Tracer - Barstow Community College

July 2022 - December 2022

Conduct contract tracing and investigate to complete documentation. Follow-up with students on preventing further spread of virus. Assist students on completing health questionnaires, keep track of symptoms, update excel sheets and collaborate with HR manager. Protect student privacy, educate students on viruses and their release back to school site. Provide customer service to new students, assist professors as needed Lead-Next door - VOLUNTEER

June 2021 to present

Monitor site for sexism, racism, harmful activity, and discrimination. Group decisions made to remove content that is abusive thereby creating a platform where everyone feels welcome. PETA-VOLUNTEER

June 2021 to present

Go to designated areas where animals have been reported as either abandoned or abused, pick up and drop-off animal as determined by PETA. Update PETA as necessary. Contact Tracer - Riverside County Department of Public Health July 2020 - April 2021

Conducted tracing and investigations to confirm suspected or confirmed infections. Assisted patients to recall individuals they have had close contact during a timeframe while they may have been infectious. Protect patient privacy, and apprise those who may have been exposed. Provide educational information, support and how to properly monitor themselves for the illness and how to prevent spread of the infection. Express care and concern for patients and provide any resources as needed. The key strategy is preventing further spread of Covid-19. Behavior Interventionist - Easterseals

4/2017 - 2-2019

Support individuals ages 3-11 to remove or replace disruptive, harmful or negative conduct with positive actions.

Consumer Service Coordinator

Inland Regional Center

9/2001 – 5/2014

Conduct assessments, case management, provide customer service, assist with career and educational goals for developmentally disabled population, personal crisis intervention, monitor work sites, conduct home visits, monitor board and cares, comply with CCL, input data to update file, complete monthly reports, organizational and computer skills, work closely with Inland Regional Center nurses, CPS, APS and local authorities. Social Worker II

9/1997 – 9/2001 San Bernardino County

Assess mental, behavioral, and emotional issues, assist with improving QOL, customer service, provide referrals, crisis intervention, counsel children and families, monitor foster homes, conduct home studies, court appearances, and complete quarterly court reports. Maintain business relationships with children, attorneys, and police officers. Utilize organizational skills, customer service and input daily notes to update file. Education:

9/2008 - 6/2011 Cal State University San Bernardino, San Bernardino, CA. MA, Rehabilitation Counseling

9/1993 – 6/1997 Cal State University San Bernardino, San Bernardino, CA. BA, Sociology, Minor in Social Work

9/ 1989 – 6/1993 Chaffey Community College, Rancho Cucamonga, CA. AA, Word Processing/ General Education

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