Operations Manager United States
Resume:
Immanuel Porter
National Admissions Advisor Interviewed
Chicago, Illinois, United States
************@*****.***
SUMMARY
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
WORK EXPERIENCE
June 2023-October 2024
Operations Manager
Wells Fargo Inc
Evanston, Illinois, United States
* In charge of transactions and money handling as well as secure client information
* In 6 months, promoted to operations manager
* In charge of making schedules for a team of 12, between tellers and professional bankers
* Made sure to evaluate risk within the branch while engaging customers
* Handled incoming and outgoing cash shipments
* Trained employees in risk management and compliance protocols
* Ensured employees adhered to customer service standards and called customers for customer experience to make sure all procedures were followed throughout the bank branch. December 2020-September 2022
National Admissions Advisor Interviewed
Colorado Technical University
United States
perspective students to see which classes and degree would fit their needs. In charge of managing students' important documents. Helped students complete financial aid documents and helped them locate classes in their virtual classroom. Received and made calls to students to help them set up school schedules and manage their accounts. In charge of getting students to needed departments for help with specific documents and inquiries. Recorded daily data of performances of each student and analyzed each of them to see how best to help the student improve. Regularly met or exceeded quota for a specified period of time and analyzed results to help the company attract more students. Trouble shot computer and used computer programs such as excel, word and publisher to help students through computer issues and explain programs.
October 2018-November 2019
Operations Manager
Office Depot
Elk Grove Village, Illinois, United States
In charge of weekly cash deposits as well as scheduling each week for employees and building maintenance. In charge of setting up the advertisements for the store as well as the layout of all the merchandise within the store. Engaging customers with information on Microsoft word, excel, basic printer functions advanced programming with office and home computers. Reviewing the sales and returns from previous shift and planning out how to better the services of our company. Reviewing the sales and returns from previous shift and planning out how to better the services of our company. Disperse teams evenly throughout the store and warehouse to complete multiple daily tasks. Reporting the status of inbound shipments and making sure the product makes it to the floor as scheduled. Reviewing customer complaints and addressing how to improve the experience of our customers. January 2017-October 2018
Sales Associate/Cashier
MOBIL GAS STATION
Elk Grove Village, Illinois, United States
Manage the outside area near each gas pump. Clean common areas inside the store. Solve customer complaints and returns. Cash out every end of shift. Deposit money in safe with cash log forms to make sure drawer is accurate. Trained new employees on company procedures and how to utilize cash registers and lock up procedures. October 2015-December 2017
Supervisor Part Time
UPS
Northbrook, Illinois, United States
Sorted Packages by region and state in a timely fashion. Shipped packages to customers requested address. Made changes and needed adjustments to meet the customers' needs. Printed off new address receipt as well as documented the amount of outgoing mail. Dispersed employees to different locations in work area according to strengths and proficiencies to help the company move packages to designated zip codes in a timely fashion. Reported number of volumes to warehouse manager as well as report amount of volume coming through specified area. Trained employees on how to fix conveyor belt issues as well as managing schedules. Gave monthly report of team's progress towards company goals.
EDUCATION
-2023
Science of criminal Justice
Colorado Technical University
Colorado Springs, Colorado, United States
-2017
Supply chain management
Colorado Technical University
Colorado Springs, Colorado, United States
-2015
Business Administration
Colorado Technical University
Colorado Springs, Colorado, United States
SKILLS
Sales Warehousing Advertising Property Maintenance Microsoft Word Printers Pumps Business Administration Problem Solving Skills Sales Management Criminal Justice Logistics Microsoft Outlook Microsoft Publisher Peoplesoft Financial Aid Exceeded Sales Goal Identify Issues Analysis Skills Microsoft Excel Operations Management Customer Experience Multitasking Resolve Customer Issues Staff Training Housekeeping/Cleaning Schedule Development Time Management Documentation Conveyor Systems Staff Motivation Writing Skills Presentation/Verbal Skills Military Employee Orientation Office Management Risk Management Customer Support/Service Information/Data Security (InfoSec)
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate