Customer Service Call Center
Resume:
Addie Rouse
Greenville, NC *****
*********@*****.***
An interesting position with a growing company that will utilize my past and present experiences Authorized to work in the US for any employer
Work Experience
Customer Service Advocate / Remote
Optum Global Solutions, UHG - New York, NY
February 2020 to May 2023
Assist patients with scheduling appointments with primary care doctors for children and adults. Made office calls to facility and sent messages over office software for doctors to assist and or advise patients of medications, refills and accomodation of appointments. Customer Service Representative
Alorica - Fort Myers, FL
February 2019 to April 2020
Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. Provide members with assistance with televisions, laptops,appliances and warranty information. We do basic technical support and troubleshooting.
Dispatcher/Customer Service
Suddenlink Communications - Greenville, NC
January 2017 to February 2019
Dispatched members of the service team to place internet, home phone, and or mobile services for customers and businesses.
Assembly/Composite Tech
Spirit AeroSystems - Kinston, NC
October 2014 to February 2019
Work in aerospace industry assembling, edge sealing application of epoxy for different parts of plane ex. stringers and frames Quality Inspection importance per piece .The job consists of many aspects of aero system job duties not limited to one particular title. Rotation of assigned tool crib attendant, supplying coworkers with tools and instruments needed to do jobs with accuracy. Counted material incoming to crib such as boxes gloves, bags of rags, batteries etc. Call Center Representative (Temp)
Converges - Greenville, NC
October 2007 to October 2011
Worked in call center as liaison between consumers and health insurance companies using Zendesk application.Provided expert care inbound and outbound calls between the two to get the best pricing and medication consumers insurance covered.
Machine Operator/Assembler
Fullarton Computer Company
September 2006 to October 2011
Operation of various machines including mold machines, sheet metal press machine, fabrication, tight weld, calibration and use of measuring tools for parts to be assembled to build computers. Material Handler
Kelly Services, Megaforce
June 2010 to June 2010
June 2010-open
Education North Lenoir High School
LaGrange, Nc
Corrections Officer
Craven Correctional Institution
May 2005 to October 2006
Supervised inmates in a penal institution according to policy dictated by the state to perform in this role. Education
High school or equivalent in Basic
North Lenoir High School - Lagrange, NC
Skills
• Customer service, cash handling, stock. Lean. ManufacturingCommunication Skills/Manufacturing Experience, Quality control assemblies /Computer Skills (8 years)
• Ability to use a ruler, tape measure, and/or caliper Ability to read and comprehend drawings and other written instructions Ability to define basic/routine problems, evaluate and establish facts and seek solutions to problems.
• Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing Assess needs and suggest/promote alternative products or services Handle most calls and transactions independently, escalate calls properly when appropriate
• Graduation from 3 month community college Unit Secretary/Health Unit Coordinator.
• Air Brake
• Supervising Experience
• Cash Handling
• Customer Service
• Sales Experience
• Blueprint Reading
• Fabrication
• Quality Inspection
• Calibration
• Micrometer
• English
• Law Enforcement
• Microsoft Word
• Delivery Driver Experience
• Zendesk
• Technical Support
• Mechanical Knowledge
• 5S
• Computer literacy
• Computer skills
• Data entry
• Supervision
Certifications and Licenses
Class B CDL
Driver's License
CPR Certification
First Aid Certification
Assessments
Organizational Skills — Proficient
October 2019
Arranging and managing information or materials using a set of rules. Full results: Proficient
Sales: Influence & Negotiation — Proficient
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Logic & Critical Thinking — Familiar
July 2020
Using logic to solve problems.
Full results: Familiar
Delivery Driver — Completed
October 2020
Interpreting instructions or signs and solving problems Full results: Completed
Workplace safety — Proficient
October 2020
Using safe practices at work
Full results: Proficient
Manufacturing: Quality inspection — Familiar
October 2020
Making precise measurements, reading prints, and making pass/fail decisions. Full results: Familiar
Sales skills — Familiar
October 2020
Influencing and negotiating with customers
Full results: Familiar
Work style: Reliability — Completed
January 2021
Tendency to be dependable and come to work
Full results: Completed
Customer service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Call center customer service — Completed
October 2020
Applying customer service skills in a call center setting Full results: Completed
Administrative assistant/receptionist — Familiar
December 2020
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Phone etiquette
Microsoft Office, Windows including many office programs.
Contact this candidate