Customer Service Los Angeles

Israel J Diaz jr.

**** * ****** **, ******, Texas 77630 409-***-****

Profile

Friendly, upfront and abide by the rules and regulations appointed to me via company procedures. I started my career as a culinary trained chef and for 30 years I have completed my goals. From owning restaurants to running companies with a rewarding edge in education development. When I transitioned to Motorcoach Operator, I learned additional skills in logistics and developing leads for business. A strong customer service background helped me develop my people skills and handling high stress situations.

Experience

MOTORCOACH OPERATOR US CREW CHANGE JUNE 2024 - PRESENT

·Follow D.O.T procedures and federal guidelines required in operating a motorcoach.

·Customer service with interactions with customers.

·Follow company guidelines with operating the motorcoach from pre-trip to post-trip and cleaning the bus.

·Follow corporate guidelines in developing opportunities for training.

MOTORCOACH OPERATOR CANDIES COACHWORKS OCTOBER 2022 - SEPTEMBER 2024

·Follow D.O.T procedures and federal guidelines required in operating a motorcoach.

·Helped with advancing customer awareness of the company by developing leads for the company.

·Developed lead procedures for drivers in order to move customers of 2 or more buses together and safely.

·Follow company guidelines and procedures regarding the operations of the motorcoach including but not limited to; pre-trip, post-trip, cleaning, location management, yard security and cleaning overall.

Transit Supervisor Voltran June 2021 - September 2022

●Handling customer service issues with drivers

●Scheduled drivers for runs and setup supervisor schedules in the field.

●Handled payroll for drivers

●Worked with marketing to promote new driver relations with staff and guest.

●Trained new drivers on Florida rules and regulations regarding homeless and children interaction.

Education

A.A IN HOSPLTALITY MANAGEMENT JUNE 1986-1988 CIA OF LOS ANGELES, CALIFORNIA

A.A. IN CULINARY SCIENCE AUGUST 1989 - SEPTEMBER 1993 OF THE NEW SCHOOL, NEW YORK

Skills & Abilities

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·CDL - B Driver

·Payroll (Quickbooks)

·Poised under pressure

·Strong team member

·Fun and energetic

·Scheduling

·Employee relations

·Endorsements - Passenger, School Bus, Air Brake

Activities and Interests

My skills are developed by continuing my education in many fields that benefit my future. I continue those goals by interacting with fellow drivers. I am strong in education and strong in developing others regarding their specific duties.

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