Technical Support It Technician
Resume:
BONGANI ANDILE MASEKO
Harare, Zimbabwe +263-********* *********@*-****.***
Summary
Experienced IT Technician with a proven track record in network security, technical support, and systems administration, including SAP, Active Directory, and Microsoft 365. Skilled in safeguarding network infrastructure through firewall management, vulnerability assessment, and threat detection, along with expert knowledge of router and switch configuration on Cisco, Motorbike, and TSP-Link systems. Demonstrated ability in remote and onsite troubleshooting, server maintenance, and database management to ensure robust security and uninterrupted performance. Adept at collaborating with cross-functional teams and providing technical consultancy to optimize Cyber-Security and network operations. CORE COMPETENCIES
Troubleshooting skills Written and verbal communication skills Attentive to clients' needs Excellent networking skills Skills
Network security
Firewall Management
Cyber-security practices
Penetration testing
Vulnerability Assessment
Threat detection
SAP Administration
Microsoft 365
Server Maintenance
Database Management
Network monitoring
Access Control
CCTV configuration
Technical Documentation
Remote support
Network Configuration
Router configuration
Active Directory
Client Support
Error Resolution
Network Integration
Experience
Senior IT Technician 04/2023 to Current
Dairibord Zimbabwe Private Limited Harare,, Zimbabwe
Spearhead SAP administration with specialization in MM and SPAD modules, enhancing system efficiency and data integrity.
Lead the end-to-end design, development, and deployment of the FDMS fiscalization system, achieving compliance and operational excellence.
Execute advanced penetration testing and implement comprehensive network monitoring and protection protocols to mitigate risks and safeguard assets.
Manage Microsoft 365 and Active Directory configurations, ensuring streamlined, secure access, and optimizing user management across the organization.
Direct branch-to-branch network connections utilizing Cisco routers and managed switches, fostering robust and reliable inter-site communication.
IT Technician (Part-Time) 01/2022 to 12/2022
STYLINK COMPUTERS Harare, Zimbabwe
Provided remote technical support through Any-desk and Team-viewer, quickly resolving user issues and enhancing remote security practices.
Delivered expert consultancy on new and existing technologies, advising clients on best practices to improve network security and system efficiency.
Configured secure LAN and WLAN networks using Motorbike, Cisco, and PT-Link routers, strengthening organizational network infrastructure.
Performed remote and onsite troubleshooting for servers, including Windows Server configurations, to maintain optimal performance and security.
Managed MySQL databases and generated monthly technical reports, ensuring data integrity and delivering insights to support strategic decision-making.
Education and Training
Bachelor of Science: Bachelor of Science Honors Degree in Information Technology 12/2022 CHINHOYI UNIVERSITY OF TECHNOLOGY CHINHOYI, ZIMBABWE INTERESTS
Cyber -security
Data-Analysis
LANGUAGE
English
shona
Vdebele
REFFEREE
Mr. I Dzepatsva
Stylink Computers
IT Manager
Suite 103, First Floor
Willowvale Road, Harare
**********@*****.***
Mr. D Mtandabari
Dairibord Zimbabwe Pvt ltd
Human Resource Officer
1225 Rekai Tangwena
Harare
***********@*********.**.**
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