Customer Service Representative
Resume:
ROSALINDA RUIZ
San Antonio, TX 78249
***************@*****.***
Work Experience
Customer Service Representative
CONVERGENT USA - San Antonio, TX
August 2017 to Present
CSR COLLECTION AGENT WORKING FROM HOME. TAKING 100-125. INBOUND CALLS DAILY. TAKE
PAYMENTS
FOR CUSTOMERS SETTING PAYMENT ARRANGEMENTS EXTENSION UPDATE CUSTOMER INFORMATION.
EDUCATE CUSTOMER ON PASSED DUE ACCTS.
TYPING OVER 40HRS PER MINUTE
AND MULTITASK.
MEDICAL SPECIALIST, UNIT CLERK, PATIENT CARE TECH
METHODIST HOSPITA; - San Antonio, TX
July 2013 to Present
PERFORMING RECEPTIONIST AND CLERICAL DUTIES, FOR ASSIGNED NURSING UNITS. SCHEDULE
PATIENTS SURGICAL PROCEDURES,SEND DOCTOR'S ORDERS. ANSWER INCOMING CALLS ÙPDATE
PATIENTS MEDICAL RECORDS, FILE ALL PATIENTS DOCTORS ORDERS, TEST RESULTS. TRANSFER TO THE
DESIGNATED UNIT. USING MEDI-TECH,MICROSOFT,MICROSOFT WORD
USING. MICROSOFT EXCEL MEDITECH BILLING. EKG, AND NEURO TO
ENTER ALL INFORMATION.
Customer Service Representative
MCNA Dental - San Antonio, TX
September 2015 to April 2017
Answer inbound calls for parents assigning their child to a dentist office and a provider. Assist member
to find a dentist in their area. Solve members concerns and questions. Check on pre-authorizations and
referrals and complaints.
Customer Service Representative
MCNA DENTAL - San Antonio, TX
September 2015 to April 2017
Answer inbound calls for parents assigning their child to a dentist office and a provider assist member to
find a dentist in their area. Assist member with referral status and pre authorization. Update members
account assist member with complaints and concerns.
CUSTOMER SERVICE REP/MEDICAL RECORDS COORDINATOR
ALL YOUR HOME HEALTH - San Antonio, TX
June 2011 to July 2013
ANSWER ALL PATIENTS CALLS TRANSFER TO THE CORRECT PERSON AND NOTIFY THE RN CASE MANAGER
OF ANY MEDICATION OR CONDITION CHANGE OF THE PATIENTS AND KEEP ALL MEDICAL RECORDS
UPDATES .
SCHEDULE NEW ADMITS. E-MAIL ALL NEW PT'S ORDER'S TO PHYSICAL,OCCUPATIONAL,AND SPEECH
THERAPIST. KEEP ALL PT'S CHART'S UP TO DATE. FILE ALL PATIENTS ORDERS AND NEW ORDERS.
CERTIFY NURSE ASSISTANT
IRVING GINDY (DECEASED) - San Antonio, TX
April 2006 to February 2012
TAKE CARE OF PATIENT @ HIS HOME. ASSIST WITH MEALS, MEDICATION REMINDER,DRIVE PATIENT TO
DOC'S APPTS AND GROCERY SHOPPING, RUN ERRANDS.
Education
MEDICAL SPECIALIST/CUSTOMER SERVICE REP in MEDICAL
TERMINOLOGY,MEDICAL BILLING, CODING,AND TRANSCRIPT
CAREER POINT - San Antonio, TX
2000 to 2003
N/A in CERTIFY NURSE ASSITANT/HOME HEALTH,CPR
TEXAS CAREERS - San Antonio, TX
1997 to 1998
DIPLOMA in N/A
WHEATLEY HIGH SCHOOL - San Antonio, TX
1982 to 1986
Skills / IT Skills
• 10-KEY BY TOUCH,MICRO SOFT EXCEL,MEDI TOUCH BILLING (10+ years)
• MICROSOFTE XCEL,MICROSOFTWORD,MEDITOUCH BILLIN,G
• Medical Coding
• Medical Billing
• Medical Terminology
• CPT Coding
• ICD-10
• Hospital Experience
• Insurance Verification
• Medical Scheduling
• Transcription
• Medical Office Experience
• ICD-9
• Medical Records
• EMR Systems
• Word processing
• Computer literacy
• CRM software
• Customer service
• Bilingual
• Communication skills
• ICD coding
• Spanish
• English
• Data entry
• Medical collection
• Microsoft Outlook
• Microsoft Excel
• Computer skills
• Microsoft Word
• Typing
• Medical receptionist
• Phone Etiquette
• Quality Assurance
• Vital Signs
• HIPAA
• Nursing
Languages
• English/Spanish - Fluent
Certifications and Licenses
MEDICAL SPECIALIST
January 2000 to Present
CNA
State Tested Nursing Assistant
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