Test Engineer Quality Assurance

BHUMIKA BHAVSAR

Ottawa, Ontario K*M *G* 705-***-****

*******.*******@*****.*** https://www.linkedin.com/in/bhumika-k-bhavsar/

SUMMARY

A forward-thinking and highly knowledgeable Test engineer with a wide range of experience in the creation and execution of test plans/ test cases and test scripts based on product specifications and requirements. Possesses solid experience in automation, debugging, as well as web, software, compatibility, and app testing. Hands-on experience in mentorship. Utilized sophisticated data analysis methods, innovated with artificial intelligence (AI) tools, and excelled in collaboration and Agile methodologies.

Demonstrated expertise in developing and executing manual and automated tests to validate software functionality, performance and reliability on Saas and AWS cloud environment.

Identifies and documents quality defects, generating detailed reports using industry-standard defect-tracking tools such as Bugzilla, JIRA, Zephyr, and Azure DevOps.

Participated in root cause analysis meetings with developers and ops. Investigated problems using various packet sniffing tools including Wireshark, TCPdump etc.

Proven ability in scrutinizing business and functional requirements to create comprehensive test plan/test strategies.

Actively involved in Requirement Analysis, Test strategies, Test Management, Test Estimation, Client interaction and Coordinating with Development team and product manager.

Worked with cross-functional teams, including development, PLM, Ops, to ensure seamless integration and confirming delivered product is consistent and complete.

CI/CD expertise - Proven experience utilizing Jenkins, AzureDevOps Pipelines, and GitHub to streamline continuous integration and deployment processes.

Extensive knowledge in telecommunication testing VOIP features like call forward, call deflection, DND, Call routing, Voicemail etc.

Experience testing Mitel/Polycom Wi-Fi devices to confirm two-way audio and video.

Worked in a highly dynamic AGILE environment and participated in sprint planning, daily stand-ups and retrospective meetings.

Proven leadership. Leads remote (international) team. Mentors new / junior quality assurance engineers. Creates technical bullets and shares knowledge with R&D and PV teams.

Experience in UI Automation using Selenium and Java for web applications.

Experience in automation of Web based API using Robot framework, Cypress and Python.

Providing expert advice, guidance, and technical recommendations to support senior management in decision-making processes.

Exceptional communication and problem-solving abilities, combined with strong prioritization and time management skills to effectively balance multiple tasks.

TECHNICAL SKILLS

Domain Knowledge: Telecom, CRM, E-Commerce.

Test Management Tools: Bugzilla, Azure DevOps, Confluence, SharePoint, Microsoft Office, HP Quality Center, JIRA.

Virtual Deployment/Configuration Tools: VMware, SaltStack, Docker, AWS

Automation Frameworks: Robot Framework, Cypress, Selenium web drivers.

Scripting Language: Python, C#, Java

Performance tools: Hands-on experience with Sipp for analyzing the performance load.

Tools: IP Phones (Mitel, Polycom, BST) and the proprietary soft clients for validating the Voice services; Wireshark.

Protocols: SIP, SDP, RTP, TCP/IP, UDP.

Troubleshooting Tools: Wireshark.

Operating Systems: Windows, Linux.

Soft Skills: Critical thinker, Self-motivator, Problem-resolver

EXPERIENCE

BROADVIEW NETWORKS (NOW PART OF WINDSTREAM), Kanata, Ontario

Senior Software Quality Assurance Engineer 2018-2025

Junior Software Quality Assurance Engineer 2014-2018

Design and execute automated and manual test plans/test scripts based on functional and technical specifications.

Perform System level, functional, regression, load and performance tests on different test environments.

Raised quality defects during testing, troubleshooted and reproduced issues. Investigated problems using various packet sniffing tools including Wireshark, TCPdump etc.

Participate in test analysis, create test cases, and test plans for user stories and feature requirements.

Provide test estimates, communicate risks and identify risk mitigation strategies.

Serving as a key member of product verification team on multiple VoIP and web feature projects for small, medium and large business communication needs.

Leads remote (international) team. Mentors new / junior quality assurance engineers. Creates technical bullets and shares knowledge with R&D and PV teams

Deployed new software builds on different test environments and performed sanity test. Also performed upgrade/rollback (multiple path) tests on different test environments, compatibility test and interop tests.

Applied hotfixes, security patches on deployed/upgraded system and performed basic sanity.

Installed build on Azure VMWare to test VoIP calling functionality.

Helped the test team manager with project planning, filtering test cases based on new features, task assignment.

Helped team manager for interviewing and hiring new testers.

Perform web-based application test, mobile apps Android-IOS test and Rest API tests using tools including Postman client, RIDE (Robotic Automation) and Cypress.

Ensure that validated deliverables meet functional and design specifications and requirements.

Isolate, replicate, debug and report defects in Bugzilla and verify defect fixes.

ADDITIONAL EXPERIENCE

STAY IN FRONT INDIA PVT LTD., Gandhinagar, India

Software Test Engineer 2010-2012

Completed manual testing for web-based application using test / defect management tools Quality Center and Bugzilla.

Performed testing on Windows / web-based application (CRM).

Conducted manual testing for client-server application with strong knowledge of testing processes in various environments. Coordinated with design teams to design verification methodologies.

EDUCATION

FLEMING COLLEGE, Peterborough, Ontario

Post Graduate Certificate, Wireless Information Networking

GUJARAT TECHNOLOGICAL UNIVERSITY, Changa, Gujarat, India

Bachelor of Information Technology

CERTIFICATION

ISTQB Foundation Cert Prep – Certificate Link

Python Automation and Testing – Certificate Link

Test Automation with Selenium WebDriver for Java – Certificate Link

ChatGPT and Python – Certificate Link

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