Customer Service Experience
Resume:
April Perlman
Kyle, TX *****
************@*****.***
Professional Summary
• TAPS & Handlier card with 17+ years of customer service experience.
• Authorized to work in the US for any employer
• Hard worker with great bubbly personality
• Dedicated to rehoming back to Alaska
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bartender
Torchy's Tacos-Kyle, TX
August 2024 to Present
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Bartender
Circus of america-Austin, TX
January 2024 to Present
• Event bartending
• Set up and tear down working station
• Greet guest and make cocktails
• POS system for transactions
• High sleed bartending
• inventory in the beginning and end of event/ shift Server
Dave & Buster's-Austin, TX
December 2023 to July 2024
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Lead Bartender
Lone star drafts-Austin, TX
December 2022 to June 2024
• Mobile bartending for weddings, Quinceañeras and events .
• Fast pace bartending
• Set up for stock for open bar
• Tare down
• Provide the best experience
• Signature cocktails
• Communication with planners
• Make sure the bride and groom worry for nothing
• Make sure my staff is following venue guidelines
• Communication with the venue manager on check ins
• Take pictures and report back on inventory used, from that event Server
Ivar's River Pub-San Marcos, TX
January 2023 to September 2023
• Cash handling
• Customer interaction with prompt service
• TOAST system familiar
• Handled a high volume of customers regularly
• Welcomed customers as they arrived
• Served food
• Checked on guests frequently
• Set up payments by POS
• Kept the restaurant clean and sanitary
• Took orders
Server/bartender
Miguels-Fairbanks, AK
April 2022 to November 2022
• Seat and greet.
• Take orders and serve.
• Cash out customer
• Food service
• Bus my own tables
• Side work
Bartender/Server
HMSHost-Fairbanks, AK
June 2017 to April 2022
• Open bar
• Stock & prepare bar
• Poor drinks & bring food to guests.
• Cash & POS system experience
• Worked in a fast paced and high volume environment
• waited tables
• Performed bar back duties
• Performed opening and closing duties
• Provided cocktails and mixed drinks for multiple dining options Driver
Pizza Hut-North Pole, AK
October 2017 to June 2018
• Customer service
• Cash handling
• POS system
• Deliver food in timely manner
Driver
King cab-Fairbanks, AK
March 2016 to March 2018
• Cash handling
• Hit each zone to pick up customers
• Work with Dispatch
• Pick up customers and drop them off to destination safely
• Commercial driver's license
• package transport
• Maintained vehicle
• taxi driver
Server
Food Factory-Fairbanks, AK
March 2016 to September 2016
• Familiarizing guests, with the menu and daily specials.
• Accurately taking down orders and drink orders.
• Cashing their tickets out and making sure to provide great customer service
• multi tasking around fast paced environment
• Cash handling and POS system experience
Data Entry
Alaska Best Plumbing and Heating-North Pole, AK
August 2015 to January 2016
• I would transfer day before job order sheets from the plumbers and boiler technicians To the system.
• Type the parts and notes that where applied on the job site.
• I transfers parts to system when we received shipment
• Receiving.
• Checking parts out.
• Multi tasking phones and schedules. Payments.
Cocktail Waitress
Lighthouse Inc-Fairbanks, AK
September 2006 to December 2014
• Great service
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
• Checked on customers frequently
• Mult tasking, cash drops at the end and beginning of the shift
• Mixing drinks, cleaning and stocking the products. Sales Associate
Famous Footwear-Great Falls, MT
February 2012 to November 2012
• Meet daily sales goals.
• Promote our newest deals and savings.
• Stock the merchandise.
• Cash exchanges and credit card transactions.
• Greet customers and make sure their needs are met while they are shopping.
• Close and open shifts with cash drops.
• Inventory and receive.
• Maximized sales transactions
• Handled returns and exchanges
• Responsible for resolving all customer complaints
• Assisted customers with locating items
• Provided a quick and exceptional customer experience Education
G.E.D in General Studies
Skills
• Driving
• Retail sales
• Hospitality
• Food industry
• Cash handling
• Time management
• Cash Handling
• Micros POS system
• Shift management
• Restaurant Experience
• Bartending
• Supervising experience
• Fast casual experience
• Food handling
• Bartending
• Delivery driver experience
• TOAST system
• Upselling
• Kitchen experience
• English
• Customer service
• Cash register
• Food Safety
• Communication skills
• Supervising experience
• Food safety
• Cashiering
• Bussing
• Catering
• Restaurant experience
• POS
• Delivery Driver Experience
• Banquet experience
• Organizational skills
• Cocktail experience
• Serving
• Outdoor work
• Sanitation
• Serving Experience
• Upselling
• Sales
• Sales
Certifications and Licenses
Food Handler Certification
Driver's License
March 2023 to March 2028
ServSafe
April 2024 to May 2026
TABC Certification
February 2024 to February 2026
Contact this candidate