Data Entry Customer Service

Paul E. Miller

*** ********* ** ******** ***, NY 12020 518-***-**** ****@**********.***

KEY SKILLS:

Inventory Management Windows OS POS Systems

Time Management Google/Safari Data Entry

Problem Solving Teamwork Microsoft Office Suite PROFESSIONAL EXPERIENCE:

Protective Industrial Products, Latham, NY

Customer Experience Specialist II: December 2016 – Present

September 2022 & October 2021 Employee of the Month

Accounts in eleven states including Staples, Ors Nasco, Endries, Linde, Hubbard, and Broner Gloves

Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with PIP products.

Assisting customers telephonically or non-telephonically with service and support issues.

Ensure productivity and quality levels are met to exceed customer expectations. DWM Facilities Management, Latham, NY

Client Solutions Coordinator: August 2015 – December 2016

August 2016 Employee of the month

Act as an account manager, (LL Bean, The Children's Place, & PAE) managing projects from inception to completion/follow-up

Receive, prioritize, and dispatch service calls from national clients to DWM International Vendor Network

Manage outgoing calls for work order, vendor, and invoice management Time Warner Cable, Schenectady, NY

Dispatcher: October 2006 – November 2014

Total Quality Service (TQS) award winner November 2007

Intermediate contact between the customer service representatives and field technicians

Time management of field technician’s routes to meet scheduled deadlines

Troubleshoot equipment by using diagnostic software Docsis, OMSE and Unified

Created and Quality controlled work orders to ensure proper billing codes

Home security, cable, internet, VOIP and telephone support

Properly ensured customers’ expectations were met by resolving any issues with equipment, billing, or tech encounter

Beta tested and helped launch the Intelligent Home Security coding and functionality Automobile Association of America (AAA), Schenectady, NY Travel & Membership Counselor: 2004 – 2006

2004 Disney’s AAA Club of the Year

Supervised and provided guidance to AAA members on out of state motor coach tours

Ensured customer service by providing various travel services

Implemented National AAA marketing programs

Identified new customers by using multiple resources EDUCATION:

Hudson Valley Community College – Heating, Air Conditioning, Ventilation and Cooling Certificate Program

Jones/NCTI – Completed online cable industry courses

SUNY College of Technology at Delhi – Graduated in 2000 with a Bachelor of Arts in Business Administration in Hotel & Resort Management

Schenectady County Community College – Graduated in 1997 with an Associate of Applied Science degree in Hotel & Restaurant Management

Contact this candidate