Customer Service Dedicated Team

Max Tepfer

970-***-**** *************@*****.***

Summary of Qualifications:

Reliable, detail-oriented professional with a strong background in problem-solving, task prioritization, and customer service. A dedicated team player who excels in dynamic, fast-paced environments, with proven expertise in maintaining safety standards, managing maintenance operations, and adhering to company policies and procedures. Key skills include:

● Completing maintenance tasks efficiently and effectively, ensuring high-quality service standards.

● Prioritizing and multitasking to meet tight deadlines while maintaining attention to detail.

● Maintaining cleanliness and order in work and storage areas, with a focus on safety and compliance.

● Providing excellent customer service, assisting tenants and staff with maintenance-related needs.

● Communicating clearly and effectively with team members and supervisors to resolve issues promptly.

Over the course of my life I have worked in numerous roles (both professionally and personally) that have allowed me to learn, master, and hone the skills necessary in order to be successful in any field of work. I take great pride in the work I accomplish and am always willing to learn new skills in order to go above and beyond for my team. Some of my personal accomplishments include; restoring and upkeeping a 1992 Jeep Cherokee, assisting in the construction of several homes for family friends, self teaching myself basic and intermediate plumbing and drywall skills, as well as dabbling in electrician work. I am always open to learning new skills and am a fast learner who is eager to be a part of a team that fosters collaboration, continuous learning, and upwards advancement. Work Experience:

Kitchen Manager, Java Lava — Granby, CO

January 2017 - August 2024

● Delivered outstanding customer service, ensuring a welcoming and clean environment.

● Created work schedules for the entire staff and ensured the smooth operation of day to day business.

● Responsible for general maintenance of the restaurant, including but not limited to; Plumbing, kitchen appliance maintenance, vanity features, groundskeeping tasks such as snow removal/grass and tree trimming, trash pick up, etc…

● Maintained order and cleanliness in kitchen areas, adhering to health and safety regulations.

● Handled grilling, frying, and food preparation tasks with efficiency and attention to quality.

● Restocked supplies, verified orders, and managed opening and closing procedures. Laborer, Big Valley Construction, Granby, CO

September 2016 - January 2017

● Responsible for the installation and maintenance of appliances, construction materials, and tools.

● Installed and maintained areas such as drywall, appliances, building frames and foundation, insulation, etc…

● Tasked with operating forklifts in order to safely and effectively transport materials to and from job sites.

● Changing of air filters in a timely manner.

Security Officer, Securitas — Thousand Oaks, CA

February 2011 - September 2016

● Conducted safety checks on interior and exterior doors, ensuring compliance with security protocols.

● Responded to alarms and prepared detailed incident reports to document findings.

● Assisted visitors with directions and provided information on facility access and guidelines.

● Managed badge administration, creating access badges for employees and contractors while maintaining access control systems.

● General groundskeeping tasks in order to maintain a clean and welcoming environment at both properties and The GSOC such as; Trash removal, grass trimming, weed management, sweeping/mopping, etc…

● Operated within a Global Security Operations Center (GSOC), monitoring over 900 cameras and providing remote support to global sites.

Education:

GED, Simi Valley Adult School

Graduated 2011

Awards:

● Security Officer of the Month: May 2014, November 2015

● Employee of the Month, Java Lava Cafe January 2017, April 2018, December 2018, February 2020, April 2021

● ASIS Recognition: Significant contribution as a security officer

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