Business Analyst Risk Management

John Murphy

**********@*****.*** 716-***-**** Williamsville, NY

SUMMARY

Seasoned professional with 15 years of analytical expertise seeking a Business Analyst role. Skilled in data analysis, reporting, and process improvement across banking and scientific sectors. Proficient in Tableau, Excel, and risk management, with a proven track record in delivering actionable insights and enhancing operational efficiency. WORK EXPERIENCE

M&T Bank Buffalo, NY

Senior Reporting Analyst Sep 2023 - Apr 2024

• Developed and delivered a suite of mid-to-high complexity reports, including strategy, historical, workflow, and financial analyses, leveraging Tableau and Excel to inform commercial credit decisions.

• Conducted comprehensive data analysis across multiple disciplines, yielding actionable insights that supported strategic business initiatives and communicated findings through various mediums.

• Drove process optimization efforts, successfully implementing enhancements and developing new procedures to streamline operations, in addition to fulfilling ad hoc analytical requests. Thermo Fisher Scientific Grand Island, NY

Operation Excellence Analyst Jan 2021 - Jun 2023

• Developed an hourly reporting system utilizing Excel to monitor call center metrics including volume, handle times, and abandoned calls, enhancing operational visibility.

• Constructed a productivity analysis report by integrating Excel with Salesforce data, facilitating the assessment of global agent output per scheduled hour.

• Formulated and documented Standard Operating Procedures (SOPs) for Workforce Management Intraday processes, ensuring consistency and efficiency.

• Conducted comprehensive IT issue escalation support, contributed to new phone queue testing, and facilitated training sessions on Workforce Management tools for new agents. Delaware North (Concessions) Buffalo, NY

Operation Excellence Analyst Sep 2019 - Sep 2020

• Developed business structures in Excel and Visio to enhance operational efficiency across various sites.

• Delivered training for personnel conducting site visits and assessments, ensuring consistent quality and performance.

• Designed and implemented tablet-compatible Excel templates, optimizing the process for real-time on-site data capture and updates.

M&T Bank Buffalo, NY

Business Risk Analyst II Oct 2017 - Aug 2019

• Conducted risk assessments for product and service modifications, ensuring alignment with market and channel strategies while maintaining compliance with regulatory standards.

• Enhanced risk management by developing comprehensive Key Risk Indicator (KRI) reports utilizing Excel, enabling effective monitoring of business unit performance.

• Implemented operational risk initiatives and communicated potential risks to relevant stakeholders, employing Tableau for visual representation of data in reports. Citi Group Amherst, NY

Risk Management Reporting Analyst III Dec 2015 - Oct 2017

• Generated regular market risk reports, ensuring timely and accurate delivery to facilitate strategic decision-making.

• Fostered collaborative relationships with risk management teams and key business stakeholders to support effective risk oversight.

• Monitored and addressed data quality issues, maintaining robust metrics to assess the performance of risk systems and processes.

Credit Risk Operations Analyst II Mar 2014 - Nov 2015

• Collaborated effectively with credit officers and analysts to process facility and obligor data requests, ensuring timely and accurate data management.

• Compiled and distributed monthly exposure reports, annual reviews, and credit memos, maintaining compliance with reporting standards.

• Participated in the testing and quality assurance of new departmental software, contributing to the enhancement of operational efficiency.

Hebeler Corporation Tonawanda, NY

Operation Excellence Analyst

• Established a structured quarterly business review process, enhancing supplier engagement and communication efficiency.

• Analyzed and verified supplier contract accuracy, and managed the maintenance of supplier data; compiled and presented pertinent shipment information to management. Fresenius Kabi Grand Island, NY

Quality Control Technician II - Microbiology Department Mar 2008 - Jan 2013

• Conducted comprehensive environmental monitoring and analysis, ensuring data integrity and compliance with regulatory standards.

• Communicated critical environmental testing outcomes to management, facilitating informed decision-making for facility operations.

• Trained new staff in monitoring protocols and safety procedures, while performing evaluations and audits to uphold quality control measures.

EDUCATION

University at Buffalo, The State University of New York Master of Business Administration, Supply Chain and Operations Management Concentration

2013

Gordon College

Bachelors of Science, Biology

2006

CERTIFICATIONS

Certified Quality Trainer, Fresenius Kabi

GM Fuel-Cell Case Competition May 2012

SKILLS

Microsoft Office (Excel, Outlook, PowerPoint, Word) • Visio • Tableau • SQL

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