Customer Service Data Entry

CARMEN PINA

Address · Phone

************@*****.*** · 520-***-**** · Rio Rico, AZ 85648

Proven to enhance client satisfaction and streamline operations, my tenure at La Posada Assisted Living showcased my adeptness in office management and customer service. Leveraging a service-oriented mindset with proficient Microsoft Office Skills, I consistently improved administrative efficiency and client relations, embodying a results-driven approach without exceeding a 55-word limit. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, schdeduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

EXPERIENCE

JULY 2023-CURRENT

RECEPTIONIST, LA POSADA ASSISTED LIVING

CONFIRMED APPOINTMENTS, COMMUNICATEED WITH CLIENTS, AND UPDATED CLIENT RECORDS.

GREETED INCOMING VISITORS AND CUSTOMERS PROFESSIONALLY AND PROVIDED FRIENDLY, KNOWLEDGE ASSISTANCE.

ANSWERED PHONE PROMPTLY AND DIRECTED INCOMING CALLS TO CORRECT OFFICES.

KEPT RECEPTION AREA CLEAN AND NEAT TO GIVE VISTIORS POSITVE FIRST IMPRESSION.

SET UP APPOINTMENT TRANSPORTATION FOR ALL RESIDENTS WITH APPOITMENTS.

JAN 2022 – JUN 2022

Specialized Foster Parent

FOSTER PARENT SERVICES-RIO RICO, AZ

Enhanced children’s well being by providing a safe, nurturing, and structured home environment.

Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing.

Attended ongoing training sessions to stay current on best practices in foster care provision and trauma-informed parenting techniques.

Provided consistent emotional support and guidance to help children cope with past trauma and adjust to their new living situation.

Collaborated with social workers to develop individualized care plans for each child in the foster home.

Attended court hearings.

EDUCATION

MAY 2000

HIGH SCHOOL DIPLOMA, Sunny SIde High School

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

MONTH YEAR

DEGREE TITLE, School

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SKILLS

Organization Skills

Data Entry

Time Management

Telephone Skills

Data Entry-Microsoft Word, Excel, Spreadsheets, and email.

Verbal and written communication

Customer/Client relations

Scheduling

Scheduling appointments

Office Administration

File Management

Calendar Management

Clerical Support

Mail handling

Documentation and reporting

Tying speed (35 wpm)

Microsoft office

I am bilingual. Speak Spanish (fluent)

List one of your strengths

List one of your strengths

LANGUAGES:

I AM BILINGUAL. SPEAK SPANISH (FLUENT)

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