Customer Service Experience
Resume:
Kai Jones
Detail Oriented Graduate
Lubbock, TX *9424
***************@*****.***
Professional Summary
Highly motivated and detail oriented graduate with a Bachelor's degree in English and a minor in Japanese with a concentration in teaching. Looking to gain administrative experience and advance editing and proofreading skills.
Authorized to work in the US for any employer
Work Experience
Barista
The Human Bean-Lubbock, TX
July 2024 to Present
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Collaborated with team members to create new seasonal beverage offerings that increased sales by XX%
• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
• Handled cash transactions accurately while following company policies regarding cash handling procedures
Barista/Cashier
Gong Cha-Lubbock, TX
December 2023 to Present
Cashier:
• Opener and closer
• Customer service/relations
• Product knowledge and able to recommend products according to customer preferences
• Able to close and open register; POS/Cash handling experience/Basic math skills
• Good multitasking skills; taking orders, making drinks, answering phones, restocking product
• Able to manage time well and be punctual
• Able to work well under pressure
Barista:
• Make teas and boba
• Keep product restocked
• Good memorization of drink making and sanitization procedures
• Food handling license
• Teamwork/Good communication with coworkers to ensure orders are make correctly and in a timely manner
• Organization of products
• Experience unboxing shipments; able to lift heavy boxes Barista and Cashier
Kung Fu Tea-Lubbock, TX
July 2023 to December 2023
• Key holder/Opener and Closer
• Tea and Coffee Brewing
• Experience using espresso machine and steaming drinks
• Making Coffees/Slushes/Milk Teas/Punches/Milk Foam
• Drive Thru Experience
• Mobile Order Experience with both Doordash and KFT App
• Restocking (Toppings, Powders, Premade Coffee/Matcha, Syrups)
• Cooking Boba/Herbal Jelly/Pudding
• 3 step dish sanitization process
• Sweeping/Mopping/Clearing Tables/Cleaning Restrooms Delivery Driver/Customer Service
UberEATS-Lubbock, TX
May 2023 to July 2023
• Delivering Food in a timely manner
• Communication and Interpersonal Skills
• Customer Service
• Strong time-management
• Adaptability
• Problem-Solving
Teacher
Children's Orchard Academy-Lubbock, TX
August 2020 to May 2023
Lead Teacher and Floater
• Taught in several classrooms ranging from ages 6 weeks through 12 years
• Taught sign language, ABC’s, numbers, colors, shapes, word pronunciation and weekly Bible verses
• Completed daily trackers which included roll call, changing roster, wellness checks, incident reports and student daily sheets
• Maintained and reported classroom inventory
• Greeted and updated parents daily
• Utilized 4-step cleaning and sanitation process
• Educated potential and existing parents regarding school and development processes
• Trained new employees
• Filled in at other locations as needed
• Certified in CPR and First Aid for adults and children Office Assistant
• Experience with Microsoft Office Word
• Filed financial documents
• Greeted visitors
Education
Graduate in English and Education
Texas Tech University - Lubbock, TX
August 2021 to December 2024
Undergraduate in English and Education
South Plains College - Lubbock, TX
August 2018 to May 2021
Skills
• Barista experience
• Cash register
• Baking
• Organizational Skills
• Communication skills
• Mentoring
• Unity
• Cash handling
• Childcare
• Experience with Children
• Writing skills
• Pet care
• Organizational skills
• English
• Behavior Management
• Creative Writing
• Classroom Management
• Teaching
• Curriculum Development
• Food Handling
• Customer service
• Coffee experience
• Retail sales
• Stocking
• Japanese
• Leadership
• Translation
• Animal care
• Time management
• Early Childhood Education
• Sales
Languages
• English - Fluent
• Japanese - Intermediate
Certifications and Licenses
First Aid Certification
Driver's License
Food Handler Certification
June 2023 to June 2025
Assessments
Elementary school classroom management — Proficient February 2023
Managing behavior in elementary school classrooms
Full results: Proficient
Early childhood development — Proficient
February 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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