Customer Service Representative

DEBORAH PERKINS

**********@*******.***.*** • 727-***-**** • Clearwater, Florida

PROFESSIONAL EXPERIENCE

PAPA PAL JULY 2023 – Present

HOME ASSISTANT

o Schedule appointments with clients based on their current needs. o Confirm the appointment by phone and arrive at my scheduled time. o Assist clients with organizing their homes, cleaning their houses, taking them grocery shopping and assist with scheduled doctor’s appointments. o When my appointment is completed, I clock out on the app and complete a survey. o I have become the preferred provider for many of my clients due to my excellent Customer service skills.

CONDUENT, St. Petersburg, Florida JULY 21 – JULY 23 SENIOR CUSTOMER SERVICE

o Completed a two year contract for Conduent, a company who has contracts with major retail companies. This company has a huge presence in the electronic market, including phones and other devices.

o Handle all customer concerns, in a professional and friendly manner, while assisting in the post sales aspect of the transaction. o While using empathy to connect with the customer, I resolve their issues regarding the following: tracking the delivery, credit card transactions or issues, lost or stolen packages, updating personal information and assisting in making appointments at the retail locations.

o Receive bonuses based on my First Call Resolution scores as well as my excellent survey scores, receiving the top score, five times in a row, a record for my team. DEBORAH PERKINS 727-***-**** Page 2

MAXIMUS, St. Petersburg, Florida April 21 – JULY 21 CUSTOMER SERVICE REPRESENTATIVE TIER 3

o Take incoming calls for CDC for people inquiring about obtaining a vaccination for Covid.

o Handled all customer concerns, in a professional and friendly manner, looking for specific places depending on which shot the customer preferred. o Emailed or text each customer with the pertinent information for them to obtain their covid vaccination. Information included location, phone number and addresses.

o Direct connected people to the location of their choice to that they could make an immediate vaccination.

o Position ended as people were not calling into the CDC site. ENERGY SOLUTIONS DIRECT, St. Petersburg, Fl Jan 20 – April 21 CUSTOMER SERVICE REPRESENTATIVE

o Co-ordinated all scheduling for city and county inspections for installations. o Handled all customer concerns, in a professional and friendly manner. o Took all incoming call calls, determining the issue and routing to the appropriate person.

o Trained customers on the solar panel application, Enlighten Manager, allowing them to monitor their solar activity and their solar panels. ONE HEALTH DIRECT, Dunedin, Florida Dec 2015 – Jan 2020 CUSTOMER SERVICE & SALES REPRESENTATIVE

o Maintained accounts for clients, using many different software systems. o Communicated with Doctor’s offices to obtain the written prescription for the patient’s product.

o Contacted interested parties, about the different orthotic options we offered. o Sold supports for the back, knee, wrist and other areas. o Highest sales for the day, month and quarter, on my team. GLOBAL EFFICENT ENERGY, St. Petersburg, Florida July 2014 – June 2015 CUSTOMER SERVICE REPRESENTATIVE

o Scheduled appointments to discuss solar options with our company. o Schedule installation appointments for the auditors. o Co-ordinated schedules for the auditors to ensure no overlapping in scheduling. o Resolved any customer issues or concerns.

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