Customer Service Quality Assurance

DARRELL L. BOYD

Newport News, VA ***** 757-***-**** ******@*****.***

Performance Profile/Performance Summary

Searching for a career to provide repair beyond basic services rendered. Excellent customer relationship management skills, with the ability to inspire teams to outperform expectations. Core Skills

Diagnostic Equipment Customer Service

HVAC Maintenance

Quality Assurance Shop Utilization

Collaboration

Facility Maintenance

Safety and Compliance

Troubleshooting

PROFESSIONAL EXPERIENCE

TKLN Services – Hampton, VA May 2012 –

Present Maintenance Technician

● Prepares apartments for new occupants, services light fixtures, plumbing ventilation and carpentry

● Services HVAC components in a Multi-Family facility

● Follows up with customers for services rendered for feedback and rework repairs as needed

● Oversees and schedules preventive maintenance to maintain sufficient working order

● Provides Lock out and Tag out process of inoperable components VDOT – Hampton, VA Apr 12- Nov 15

Safety Service Patrol

● Leads employees in a variety of routine maintenance and laboring tasks.

● Forecasted manpower requirements based on daily workload and vehicles in commission

● Tracked time spent on assignments each day for productivity reporting

● Provided roadside service to disabled motorist

● Monitored, recorded and reported safety problems in compliance with DOT measures Grace INC – Hampton, VA Nov 10 –Mar 12

Direct Care Specialist

● Provided assistance to individuals with cognitive and developmental issues

● Assisted individuals with transportation to appointments

● Provided behavior modification support to individuals during aggressive acting out periods

● Maintained patient medication documentation

● Implemented Daily Activity log to track performance and assess progress Burkes Towing Co-Owner – Hampton, VA Aug 09-Mar 13 Tow Truck Driver

● Attached test instruments to equipment, and read dials and gauges to diagnose malfunctions

● Adjusted and realigned brakes, align wheels, tighten bolts and screws, and reassemble equipment

● Test drove vehicles to diagnose malfunctions to ensure safe and proper operating

● Assist stranded motorist, towed vehicles to storage and/or repair shops

● Repossession of vehicles for auto companies

EDUCATION & Training

Hampton High School Hampton, VA.23666

Type I and Type II EPA Certified HVAC Certification ESCO Institute

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